ITIL Production Operations Server Administration 3rd Shift

***This is a 3rd shift role, 11:00pm-7:30am, Tuesday thru Saturday each week***

***Position is bonus eligible***

Prestigious Financial Company is currently seeking a ITIL Production Server Operations Administrator. Candidate will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible by being an evangelist for Continues Improvement (CI), and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to.

 Responsibilities:

• Focus on shifting the overall operational posture from re-active to pro-active
• Analyze and report upon Production performance CI opportunities
• Analyze and report upon Production capacity CI opportunities
• Analyze and report upon Production critical-path processing CI opportunities
• Stand-up SWAT’s if when needed to drive resolution of ongoing Production issues
• Identifies and diagnoses complex problems and factors affecting Production performance
• Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions
• Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed)
• Consult & evangelize for operational best practices
• Collaborate across domains (ie. network, db etc) to assist with application tuning
• Adhere to any/all Production security requirements and best practices
• Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change)
• Actively participate in Incident, Problem & Change as a ‘shepherd’ for all things Production
• Analyze repeating alerts to pro-actively identify environmental issues
• Surface any/all environmental & operational risks identified
• Evangelize for repeatable automated processes that can be scaled
• Prioritizes and align efforts to Production availability requirements and business priorities
• After hours, weekend work may be required during off hours maintenance windows.                                 

Qualifications:

• [Required] Working knowledge of ITIL principles
• [Required] Understands technical monitoring and metrics
• [Required] Sophisticated understanding of enterprising technology
• [Required] Mature understanding of the relationship between software and hardware
• [Required] Knowledge of Clearing and Finance industry
• [Required] Knowledge of Application life cycle and deployment
• [Required] Problem/Incident management experience

• [Required] Bachelor’s degree in Computer Science, Telecommunications or a related discipline
• [Required] 5+ years’ experience production systems operations or an equivalent combination of education and work experience
• [Required] The qualified candidate demonstrates a strong ability to multi-task in an environment of constantly changing priorities