AV Engineer

Job#: 3012659

Job Description:
Audio Visual / Video Conferencing Support Specialist

Location: Onsite, Irvine, CA (Monday-Friday)

Contract: 6-18+ Months | Potential to Extend

Industry: Top Gaming Client
About the Role

We're looking for an experienced AV/VC Support Specialist to ensure seamless video conferencing and collaboration experiences for a leading gaming company. This role requires hands-on technical expertise, strong troubleshooting skills, and the ability to provide exceptional support to C-level executives. You'll manage AV environments, maintain hardware, and deliver high-quality real-time communication solutions in a fast-paced setting.
Key Responsibilities

• Manage, track, and resolve incidents and requests using the ticketing system.
• Ensure quality and consistency of video conferencing services.
• Provide direct support to C-level executives for call quality and real-time communication tools.
• Maintain and prepare AV/VC hardware environments to meet business needs.
• Troubleshoot AV/VC systems and escalate issues when necessary.
• Manage AV projects of varying size and complexity; interpret project construction documents.
• Perform AV break-fix repairs, upgrades, and new build installations.
• Maintain proficiency in videoconferencing and collaboration technologies.
• Handle maintenance, troubleshooting, and problem-solving for AV hardware/software.
• Manage AV equipment inventory, commissioning, and decommissioning.
• Create and maintain AV environment documentation.

Requirements

• 2+ years supporting video conferencing equipment.
• 2+ years experience with web-cast and collaboration tools (MS Teams).
• 2+ years troubleshooting Mac and Windows in a VC environment.
• 2+ years providing executive-level support.
• Strong understanding of Zoom, Microsoft Teams, Cisco VC equipment, Logitech VC equipment.
• Deep knowledge of AV technologies and IT systems.
• Experience creating and maintaining technical and functional documentation.
• AV integration and deployment experience.

Why Join?

• Work onsite with a top-tier gaming client in a dynamic environment.
• Opportunity to manage cutting-edge AV/VC technologies.
• Long-term contract with potential for extension.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.