Acqueon Dialer Product Owner | Contract | Remote

Overview

Remote
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

Acqueon Dialer
Product Owner

Job Details

Job Title: Acqueon Dialer Product Owner
Location: Remote (U.S. Based)
Duration: Long-Term Contract / Full-Time Permanent
Type: W2 / C2C / 1099
Start Date: ASAP
Industry: HealthCare

Job Description

We are seeking a Product Owner Acqueon Dialer to join our team and lead the optimization, integration, and expansion of our contact center dialer technology solutions. This is a remote position with long-term stability and growth opportunities.

The ideal candidate will have strong experience in call center environments, dialer platforms, and hands-on expertise with Acqueon Campaign Manager, Twilio, CRM and IVR integrations. You will collaborate closely with technical teams, business stakeholders, and vendors to enhance campaign performance and ensure platform compliance.

Key Responsibilities

  • Define and maintain the product vision and roadmap for Acqueon Dialer solutions.

  • Collaborate with stakeholders to align dialing strategies with business objectives.

  • Gather, document, and prioritize functional and technical requirements.

  • Lead the implementation and integration of Acqueon with CRM, IVR, Twilio, and contact center platforms.

  • Troubleshoot and resolve dialer-related issues and optimize platform performance.

  • Provide training and support to call center teams for campaign configuration and usage.

  • Utilize analytics and reporting tools to monitor campaign KPIs and effectiveness.

  • Ensure compliance with regulatory frameworks (TCPA, GDPR, etc.).

Preferred Qualifications

  • 5+ years of experience in call center technologies and dialer platform management.

  • Hands-on experience with Acqueon Campaign Manager, reporting & analytics.

  • Experience integrating with Twilio, Salesforce, Genesys, or other CRM/IVR platforms.

  • Strong knowledge of Agile methodologies, backlog grooming, and product lifecycle.

  • Understanding of TCPA, GDPR, and auto-dialer compliance rules.

  • Excellent communication and stakeholder management skills.

Technical Environment / Tools

  • Acqueon Campaign Manager

  • Twilio / Twilio Studio / Flex

  • Salesforce, Microsoft Dynamics, or other CRM

  • IVR platforms (e.g., Genesys, NICE, Cisco UCCE)

  • Jira / Confluence / Agile tools

  • Dialer KPIs, analytics dashboards, reporting engines

  • TCPA, GDPR compliance frameworks

Why Join Us?

  • 100% Remote Flexibility

  • Long-Term Contract or Full-Time Opportunity

  • Work on cutting-edge contact center solutions

  • Collaborative and fast-paced Agile environment

  • Competitive compensation and benefits (if full-time)

Apply today if you're a proactive, dialer-savvy Product Owner looking to lead the future of contact center technology!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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