Desktop Publisher

We are looking for an enthusiastic Deskside Support Technician to provide onsite support to

users in a fast-paced environment. The ideal candidate will be an individual who is

technically savvy and has outstanding face-to-face customer service and interaction

skills. Position will require technician to be onsite in Columbus, OH 60619

#LI-CC1

Job Duties:

The Desktop Support role involves providing technical assistance to end-users for

hardware and software issues, Audio Visual, and virtual machine issues.

Desired skills, responsibilities, experience needed Job Responsibilities:

- Knowledge AWS workspace and virtual environments

- Experience in desktop support and technical support roles.

- Strong knowledge of Windows and Mac operating systems.

- Familiarity with networking concepts, Active Directory, and server-client

architecture.

- Excellent problem-solving and communication skills.

- Experience with cloud support tools and scripting is often beneficial.

- Ability to work under pressure and handle multiple tasks.

- Strong communication and professional skills working directly with end users

- Other duties as assigned

Job Requirements:

End-user support: Provide timely and effective technical support for hardware,

software, and network issues via phone, email, and remote assistance.

- System maintenance: Install, configure, and maintain desktop hardware,

software, and operating systems (Windows, Mac, Linux).

- Cloud support: Assist users with issues related to AWS Workspace.

- Documentation: Document support requests, resolutions, and procedures in a

ticketing system.

- Provide A/V support for meetings and events onsite. May occasionally require weekend hours.

- Collaboration: Work with other IT team members to implement new technologies,

improve processes, and ensure efficient cloud operations.

- User training: Conduct user training and create documentation to improve user

understanding of systems and tools.

- Proficient with Office 365 Suite and/or Google Suite

- Knowledge of Teams, Slack, and Zoom

- Experience using incident management (Service Now) and knowledge base

system

Desired Skills & Experience:

Experience: AWS, Deskside Support, ServiceNow, End User Training, AV Support, Office 365, Google Suite, Zoom, Slack

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.