Overview
Skills
Job Details
Scope of Work
Our client is seeking a Operations/Watch Staff Specialist who will provide logistics support to the Strategic
National Stockpile (DSNS). Operations/Watch Staff Specialist is needed in the Atlanta, GA location.
Subtask 1: Operations/Watch Staff Support Services
1. Review and document all calls and will initiate appropriate reports and emails for review
and approval by leadership.
2. Track and log all incoming calls, faxes, email to the OPS CTR REPORT mailbox using
established logs and the SNS call log system.
3. Monitor all relevant electronic mailboxes, and work with the appropriate personnel to
follow-up with required actions.
4. Monitor television news broadcasts and relay important stories and developments to
the Planning and Information coordinator or Duty Officer.
5. Become proficient in the use of the Ops Ctr application system to initiate alert and
notification procedures when directed by the Ops Ctr Officer, and become proficient in
the use of remote devices to operate all system devices in the Ops Ctr.
6. Route important operational calls directly to other SNS staff and SNS leadership, as
necessary.
7. Become knowledgeable about other programs and services within the SNS, and how to
refer customers and others appropriately.
Minimum Requirements: Bachelor's Degree or equivalent + 4 years' related experience
Skills required but are not limited to:
1. Ability to prioritize tasks and scope with occasional periods of stress when dealing with
critical situations.
2. Demonstrates strong customer relations capabilities to achieve customer satisfaction with
SNS services.
3. Experience working in a call center environment where teamwork was an essential
element of service delivery.
4. Ability to consistently work some weekends on a rotating schedule. Day or night shifts
are available.
5. 2+ years of demonstrated experience in public health preparedness, emergency
management, emergency medical services (EMS), military/police force, or other relevant
experience.