ServiceNow Business Analyst

Job Title: ServiceNow Business Analyst

Location: Remote
Duration: 12 Months
Minimum Experience: 12+ Years

Prior State Government Client Experience: Highly Desired! ** We are looking for an experienced ServiceNow Business Analyst with a strong background in IT Business Analysis and hands-on ServiceNow expertise.
Key Skills: ServiceNow Support, Business Analysis, ITIL Framework, ServiceNow Administration, Requirements Gathering, Functional Specification, Performance Analytics, Dashboard & Reporting, Customer Engagement, Microsoft Office Suite, Teams, Zoom, Knowledgebase Management, User Onboarding, Platform Enhancements, Data Integration, CSA Certification (Preferred), ITIL v3/v4 (Preferred).

Required Skills & Experience:

• 8 15 years of experience in IT Business Analysis, Project Management, or related roles within an IT environment.

• 3 5 years of hands-on experience supporting ServiceNow, with familiarity in basic platform administration (CSA Preferred).

• Strong understanding of ServiceNow best practices, platform features, and functionalities.

• Ability to align business requirements with ServiceNow capabilities and provide viable solutions.

• Proven ability to gather requirements, translate them into functional specifications, and deliver solutions aligned with IT standards.

• Excellent written and verbal communication skills, including:

  • Delivering presentations and training

  • Hosting meetings and gathering requirements

  • Customer-centric engagement

• Effective team collaboration and participation in team-based activities.

• Proficiency with:

  • Microsoft Office Suite (Word, Excel, PowerPoint)

  • Microsoft Teams, Zoom

  • Other cloud-based productivity tools

Preferred Certifications:

• ITIL v3 or v4 Foundations Certification (Preferred, not mandatory)

• ServiceNow Certified System Administrator (CSA) (Preferred)

Roles & Responsibilities:

• Maintain deep understanding of the ServiceNow ecosystem including out-of-the-box capabilities, custom applications, and integrations.

• Develop, update, and manage knowledgebase content (how-to guides, help articles, quick tips).

• Collaborate with Product Manager to identify and implement platform improvements and enhance user experience.

• Conduct requirements gathering sessions and create functional specifications and mockups.

• Support user onboarding and provide training on ServiceNow features.

• Act as Subject Matter Expert (SME) for ServiceNow user-facing functions:

  • Ticketing and request management

  • Dashboards and reporting

  • Performance Analytics

  • Data exports and integrations

• Stay updated on ServiceNow upgrades, releases, and feature enhancements.

• Provide end-user support, training, and guidance.

• Perform administrative tasks on the platform such as managing users, groups, roles, and access.

About Logisoft:
We represent Logisoft Technologies, Inc. with pride; We present ourselves as a premiere Technology, Consulting, Product Development, and Software Services Company.
Our Head Office is located in South Plainfield, NJ, and Our Offices location is in Hyderabad, INDIA & Accra, GHANA.
We are Microsoft Official Partners - A Microsoft Certified Partner that helps customers with a range of IT projects and specific IT solutions.
We started our journey in the year 2008. In the past 16+ years, we have acquired the trust of many IT market leaders.
LOGISOFT Technologies is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, national origin, ancestry, disability, marital status, or any other legally protected basis under federal, state or local law.