Field Service Tech II

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Field Technician to join our team.

Our Field Technicians will be assigned to support a designated customer within a specified geographic area. As a Level II Technician, you will act as the primary point of contact for customers on technical and service-related issues. You will troubleshoot, install, manage cabling, and collaborate with other Level II Technicians or Lead Technicians to resolve problems accurately and efficiently. Proficiency in configuring hardware and completing necessary application setups is essential, along with obtaining customer confirmation that the issue has been resolved. Success in this role depends on meeting Service Level Agreements (SLAs) and documenting outcomes in ServiceNow upon completion.

Responsibilities

• Performing advanced exchange of like for hardware.
• Sound understanding of customer support, operations, and processes.
• Able to communicate effectively both written and verbally, with the customers and in ServiceNow.
• Ability to coordinate and prioritize multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail and quality.
• Follow-up with end users to provide status updates as per service level guidelines (SLA's).
• Attention to inventory levels and the ordering process to replenish and maintain vehicle stocking levels.

Skills & Qualifications:

• Associate's (or equivalent) degree in Computer Science or Information Technology from a technical school or equivalent work experience
• Able to communicate effectively both written and verbally, with customers, peers, Team Lead, Service Delivery Manager
• Working knowledge of Windows operating systems, networks, and tools is required
• Working knowledge of typical banking equipment
• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail, quality, and SLA
• Demonstrated capability to achieve results in a fast-paced, client-driven environment

Wage Range :
The hourly rate for this position is between $17.25-28.60 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits :
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Employment Opportunity : Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.