Salesforce Business Analyst

RESPONSIBILITIES:
Kforce has a client in Juno Beach, FL that is seeking an experienced Salesforce Business Analyst to serve as the critical liaison between business stakeholders and technical development teams. This role will drive the translation of complex business requirements into actionable technical solutions while ensuring seamless delivery of Salesforce enhancements and new features.

Key Responsibilities:
* Partner with business stakeholders to gather, analyze, and document detailed functional requirements
* Translate business processes into clear, actionable user stories and acceptance criteria
* Collaborate with cross-functional teams within the company and Land Leaders to understand workflow needs
* Maintain requirements traceability throughout project lifecycles
* Write comprehensive user stories with clear acceptance criteria in collaboration with Product Owners and Subject Matter Experts (SMEs)
* Lead backlog refinement sessions to prioritize and prepare stories for sprint planning
* Work closely with technical teams during story design and pointing sessions to ensure accurate effort estimation
* Facilitate pre-sprint planning activities to optimize sprint velocity and delivery predictability
* Ensure stories are properly refined with technical feasibility assessments before sprint commitment
* Utilize JIRA for story creation, backlog management, and sprint planning coordination
* Create and maintain comprehensive documentation in Confluence
* Work closely with UI/UX teams to provide technical expertise and feedback on design proposals
* Support technical leads and developers with data loading scripts and environment preparation
* Coordinate with testing teams across multiple environments (Development, QA, UAT, Production)
* Lead user acceptance testing activities and facilitate business sign-off for production deployments

REQUIREMENTS:
* Bachelor's degree in Business, Information Systems, or related field
* 5+ years of business analysis experience with significant Salesforce platform exposure
* Expert proficiency in JIRA and Confluence for project management and documentation
* Strong experience in Agile story writing, backlog refinement, and sprint planning processes
* Proven ability to work with Product Owners and SMEs to define clear acceptance criteria
* Strong understanding of Salesforce architecture, workflows, and reporting capabilities
* Experience with data management, ETL processes, and environment management
* Proven track record in UAT coordination and production support

Preferred Qualifications:
* Salesforce certifications (Administrator, Business Analyst, or Platform App Builder)
* Experience with land and resource management or utility industry processes
* Knowledge of working with MuleSoft for integrations between Salesforce and other systems
* Background in Agile/Scrum methodologies with certified Scrum Master or Product Owner credentials
Key Competencies
* Exceptional communication skills with ability to translate technical concepts for business audiences
* Strong analytical and problem-solving capabilities with attention to story design details
* Expert facilitation skills for backlog refinement and cross-functional collaboration
* Detail-oriented with excellent documentation skills
* Collaborative approach with cross-functional team leadership experience
* Proactive mindset with ability to anticipate and mitigate project risks

This role offers the opportunity to drive significant business impact through Salesforce platform optimization and serves as a critical bridge between business needs and technical execution, with a focus on delivering high-quality, well-defined work packages that enable predictable sprint delivery.

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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