Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Able to Provide Sponsorship
Skills
Deskside Support
Desktop Support
Windows 10/11
macOS Support
Office 365
O365
Active Directory
SCCM
Intune
Autopilot
PC Imaging
Hardware Troubleshooting
Software Troubleshooting
ServiceNow
Incident Management
Network Support
VPN
TCP/IP
DNS
DHCP
Asset Management
Ticketing Systems
Peripheral Support
Printer
Customer Service
Technical Support
IOS Development
Data Link Layer
Disk Imaging
Documentation
Dragon NaturallySpeaking
Conflict Resolution
Customer Facing
ITIL
Inventory
JIRA
BMC Remedy
Communication
Computer Hardware
Computer Networking
LAN
Analytical Skill
Android
Attention To Detail
Laptop
MDT
Management
Master Data Management
OS X
Printers
Problem Solving
Remote Support
Virtual Private Network
Mobile Device Support
Network
Network Layer
Network+
VoIP
Microsoft SCCM
Microsoft Windows
Mobile Device Management
Microsoft
Microsoft Azure
Microsoft Deployment Toolkit
Microsoft Office
Microsoft Outlook
WAN
Job Details
We are seeking a skilled and customer-focused Deskside Support Technician to provide on-site technical assistance for end-users at our Carlsbad location. The ideal candidate will be experienced in troubleshooting hardware, software, networking, and corporate IT environments with a strong sense of urgency and service excellence.Key Responsibilities
- Provide daily deskside support for laptops, desktops, printers, VOIP phones, and peripherals.
- Perform hardware/software troubleshooting, installation, configuration, and upgrades.
- Manage Windows and macOS system issues, including imaging, patching, and system restoration.
- Support Office 365, Outlook, Teams, OneDrive, and SharePoint.
- Handle Active Directory tasks (password resets, account unlocks, group assignments).
- Troubleshoot network connectivity (LAN/WAN, VPN, DNS, DHCP) at end-user level.
- Assist with asset management, inventory tracking, and equipment replacement.
- Coordinate with L2/L3 teams for escalations.
- Maintain ticketing systems (ServiceNow, Jira, Remedy, Cherwell).
- Provide excellent customer service, ensuring timely resolution and documentation.
- 3 6 years of hands-on deskside / desktop support experience.
- Strong expertise in Windows 10/11 and macOS environments.
- Experience with PC imaging tools (SCCM, MDT, Intune Autopilot).
- Knowledge of Active Directory, Azure AD, Office 365 Admin Center.
- Good understanding of network basics (TCP/IP, DNS, DHCP, VPN).
- Experience configuring printers, scanners, docking stations, peripherals.
- Ability to lift/relocate computer equipment (up to 30 40 lbs).
- Excellent communication, ticket documentation, and customer-facing skills.
- CompTIA A+, Network+, or Microsoft certifications.
- Experience in enterprise or corporate environments.
- Familiarity with mobile device support (iOS/Android MDM).
- Experience working with ITIL frameworks.
- Strong problem-solving and analytical mindset.
- Professional communication and customer-first approach.
- Ability to work under pressure and manage multiple tickets.
- Detail-oriented with strong follow-through.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.