Onsite IT Support Consultant

Onsite IT Support Consultant

BCforward is currently seeking a highly motivated Onsite IT Support in Mesa, AZ.

Position Title: Onsite IT Support

Location: Mesa, AZ

Pay Rate: $23/hr to $25/hr on W2

Anticipated Start Date: 11/17/2025
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12+ Months (contract position)

Job Type: (40+ HOURS WEEKLY], [CONTRACT], [ONSITE]

Job Description:
IN SCOPE: Provide Services which include but are not limited to:

• Monday - Friday - 08:00am - 5:00pm MST (1 hour lunch)


• Address personal computer ("PC") issues, hardware or software


• Operating System ("OS") performance, updates, configurations


• Password reset, system update


• Hardware check - hard drive, liquid crystal display ("LCD"), universal serial bus ("USB") and other personal computer ("PC") components


• **MAC support - OS and Apps (important skill for these roles)**


• Wireless issue or network problems


• Address profile issues or configurations and restoration of windows profiles, install additional applications that need to be configured with profiles


• Address wireless certificates for Workstations


• Install wireless certificates for Workstations and tablets with Customer valid identity and password


• Approved peripherals such as webcams and other USB devices will be supported as required Keyboards, mice, tokens, power adapters and loaner PCs will be provided from Customer stock


• Distribute accessories/peripherals that the Customer can purchase through Customer's Service Recipient


• Remediation of Incidents affecting End Users after pushes/packaging that are not CSC owned/supported applications


• Support Service Request(s)


• Centralized pickup point for End User devices


• If the Service Request assets were built by the standard support team the Service Ticket will be billed per the Agreement


• Coordinate the deployment of loaner PCs with the base load if this option was selected by the Customer. Loaner PCs are Customer billed End User devices


• Loaner PCs or assets will be returned, repaired, wiped, and put into the Customer's loaner pool


• Provide up to 1 hour of labor for a Project coordinator for weekly labor monitoring


• Support key information technology ("IT") functions

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:
Printer/ electromechanical

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 246540 when responding to this ad.