E-Channel Representative

The E-Channel Representative is responsible for managing and supporting digital banking services and electronic channels including internet banking, mobile banking, ATMs, and other digital platforms. The role involves assisting customers with technical issues, promoting digital services, ensuring system uptime, and coordinating with internal teams to enhance customer experience through electronic channels.

Effectively assist customers with E-Channel needs through various inbound methods, including inbound calls, secure and non-secure email, and online chat.

Provide exemplary service and tact through verbal and non-verbal communications with a special emphasis on written communication in email and chat form.

Handle all questions and inquiries through these channels, including questions related to loans, deposits, and maintenance.

High school diploma or equivalent, college preferred.

Previous call center experience and/or written customer communication preferred.

Excellent customer service and telephone skills

Proven written and online chat communication skills and flexibility.

Well organized

Able to handle multiple tasks

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.