Help Desk Analyst

DataStaff, Inc. is seeking a Help Desk Analyst for a long-term contract opportunity with one of our direct clients in Richmond, VA.
*This position is onsite
Responsibilities:

• Assist and providing customer support, by telephone, email and other means to improve communications with the public and customer services.

• Become familiar with the client s services.
• Answer questions from the public, business, government agencies and others.
• Identify the root cause of problems and implement solutions by gathering and analyzing available information.
• Track incoming calls and email requests for assistance.
• Perform other duties as assigned

Required Skills:

• 8 Years - Advanced computer skills are required that aligns with the Job Description
• 8 Years - Ability to multitask and to determine root cause of problems and implement solutions,
• 8 Years - Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions
• 8 Years - Customer relations skills
• 8 Years - Good verbal and written communication skills
• 8 Years - Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook)

This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.