Executive IT Support

**This person will be onsite at the office location off Southwest Pkwy Mon-Thurs, and able to work remote Fridays. Core business hours (8am-5pm) with flexibility for starting earlier or a little later.
3-month Contract

Candidates MUST have experience providing IT support to Executives and senior leadership.

Job Description

We are looking for a high energy customer focused technology specialist with a strong background in providing Executive IT support locally and remote. The ideal candidate is motivated and displays a high level of problem solving skills and customer service. This person will also demonstrate excellent communication skills and thrive in a fast pace environment.
Responsibilities:

• Provide outstanding customer service for all desktop related requests.
• Provide white glove service to all Executives.
• End-user support for hardware and software installation, configuration, and troubleshooting within end-user computer systems to include laptops, desktops, printers, and mobile applications.
• Perform light System administration services via Active Directory for user creation and group assignments.
• Efficiently diagnose, troubleshoot, and resolve advanced technical issues from the desktop up to and including integration points with network and server resources.
• Evaluate documented resolutions, and analyze trends for ways to prevent recurring issues, alerting management to emerging trends in incidents.
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority and criticality with an understanding and ability to maintain/exceed established SLAs.
• Record technical issues and solutions in logs.
• Participate in after-hours on-call rotation.
• Perform other IT duties as required.

Desired Skills:

• Deep understanding of desktop Windows operating systems with a minimum of three years of troubleshooting and support experience.
• Results-oriented professional with proven ability to excel in a fast-paced and multifaceted team environment.
• Strong attention to detail with strong analytical and problem-solving skills.
• Must be a self-starter, fast learner, be able to work independently, and should be able to identify needs, plans and tasks without supervision.
• Extensive experience with Microsoft Office services and applications, including Active Directory, O365.
• Auto Cad desktop support a plus.
• Working knowledge of SCCM.
• Self-directed work style with the ability to communicate politely, clearly, and effectively and to persuade and/or influence internal customers on matters of a technical and/or complex nature.
• Willingness to learn new skills and work outside of your comfort zone with the end-user community.
• Proven analytical and problem-solving abilities with exceptional customer service orientation.
• Working knowledge of Dell Desktops and Laptop computers.
• Experience trouble shooting printers and network scanners.

#TECHIND