Customer Sales Support Specialist

RESPONSIBILITIES:
Kforce has a client in Richfield, OH that is seeking a Customer Sales Support Specialist. This position is full time, in office, 5 days a week (8am-5pm).

Responsibilities:
* Provide administrative support and assist sales account management in maintaining direct sales functions to meet customer expectations, assure satisfying relationships, and drive new sales and customers
* Conduct customer and prospect calls for Sales and Service; Coordinate sales functions across all internal departments
* Assist in developing new business relationships with potential customers
* Work directly with Sales Account Mangers and current customers with the goal of customer satisfaction and retention
* Work closely with internal sales channels to support their selling processes
* Assist Sales and Marketing on phone and electronic leads generated from marketing campaigns, including outbound calls to customers and prospects
* Assist with sales transactions/paperwork
* Utilize and assist with Oracle, CPQ, and HubSpot CRM forcompany database to manage current and new accounts to maximize sales efforts
* Provide input to management to develop programs to support new business and renewals
* Communicate clearly and concisely with customers about sales, configuration issues, payment obligations, customer support, and other issues as they arise
* Attend and participate in sales meetings, product and sales training as necessary, including off-site
* Work with internal Accounts Receivable, sales leader, and others for Buy/Sell dealership transfers, seat reductions/increases, cancellations, and overall coordination between sales channel departments
* Perform other miscellaneous duties as assigned

REQUIREMENTS:
* Associate's or Bachelor's degree preferred
* General sales account experience required
* Must have a high degree of professionalism
* Demonstrated proficiency using a laptop, including Microsoft applications (Word/Excel/Outlook), network, internet, etc.
* Knowledge and use in accessing sales ordering and tracking systems
* Excellent telephone and communication skills, both oral and written
* Outstanding customer relations skills
* Demonstrate a positive customer service attitude
* Demonstrated high degree of organizational skills and ability to handle multiple tasks simultaneously
* Automotive dealership experience a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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