Amazon Web Services (AWS) Trainer Cloud & Contact Center Specialist

Overview

Remote
Contract - W2
Contract - 12+ month(s)

Skills

AWS
Trainer
Contact Center

Job Details

TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.

TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.


Amazon Web Services (AWS) Trainer Cloud & Contact Center Specialist
Location: Seattle or nearby- Remote
Duration: 6+ months Contract
Pay rate: Market/DOE

Key Responsibilities

  • Deliver structured AWS training modules aligned with the 12-week curriculum.
  • Teach AWS fundamentals (IAM, EC2, S3, VPC, RDS, CloudWatch, CloudTrail, etc.).
  • Lead Amazon Connect labs, including instance setup, contact flow design, CCP customization, and integration with Lex, Lambda, and third-party CRMs.
  • Guide students in real-time dashboards, monitoring, and compliance topics (HIPAA, GDPR).
  • Facilitate hands-on labs in AWS Skill Builder/Qwiklabs.
  • Provide coaching for AWS Certified Cloud Practitioner and AWS Contact Center Specialist certifications.
  • Assist with capstone projects: building a fully functional call center on AWS.
  • Provide feedback and mentorship on assignments, troubleshooting labs, and applied projects.

Required Skills & Expertise

  • Deep expertise in AWS core services (IAM, EC2, S3, VPC, CloudWatch, Lambda, API Gateway).
  • Proven experience with Amazon Connect (instance setup, advanced contact flows, Lex integration).
  • Strong knowledge of serverless architectures and AI/ML services in AWS (Lex, Kendra, Forecast, SageMaker).
  • Familiarity with contact center operations, routing, and compliance standards (HIPAA, GDPR).
  • Experience in designing training materials and delivering technical workshops.
  • AWS Certifications: AWS Certified Solutions Architect Associate (or higher), AWS Certified Cloud Practitioner, and AWS Certified Contact Center Specialist (preferred).
  • Excellent communication, mentoring, and presentation skills.

Thanks and Regards
Yamini D
Talent Acquisition Specialist
|

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.