Overview
On Site
USD 25.65 - 33.00 per hour
Contract - Independent
Contract - W2
Skills
Laptop
Collaboration
Help Desk
Documentation
Microsoft Windows
Microsoft Exchange
iPhone
Mobile Device Management
Computer Networking
TCP/IP
Virtual Private Network
LAN
WAN
ServiceNow
OS X
Technical Support
Active Directory
Identity Management
Microsoft Office
Computer Hardware
Software Troubleshooting
Mobile Devices
Smartphones
iPad
Management
Communication
Conflict Resolution
Problem Solving
Remote Support
IT Service Management
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We're seeking a hands-on, customer-focused Desktop Support Analyst to provide day-to-day technical support for internal employees. Strong troubleshooting skills and a collaborative mindset are essential.
Key Responsibilities:
Technical Skills:
Interested candidates should contact Sally Lander at or submit resumes to sally.lander@roberthalf(.com).
Requirements
2+ years of technical support experience
Proven experience working with Active Directory, including user account management.
Strong knowledge of Office 365 applications and troubleshooting.
Familiarity with desktop hardware and software troubleshooting techniques.
Experience supporting mobile devices such as smartphones and iPads.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Excellent communication skills to interact effectively with employees at all levels.
Strong problem-solving abilities to address technical issues efficiently.
Knowledge of best practices in desktop support and IT service delivery.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We're seeking a hands-on, customer-focused Desktop Support Analyst to provide day-to-day technical support for internal employees. Strong troubleshooting skills and a collaborative mindset are essential.
Key Responsibilities:
- Provide second and third-level support for internal users across corporate and remote branch locations.
- Troubleshoot and resolve hardware/software issues on Windows devices, iPads, and mobile phones.
- Configure and deploy laptops, desktops, monitors, and peripherals.
- Collaborate with outsourced Level 1 help desk and internal support teams.
- Maintain documentation and asset tracking for end-user devices.
- Participate in IT projects and initiatives.
- Escalate critical issues appropriately and ensure timely resolution.
Technical Skills:
- Proficiency in Windows 10/11, Office 365, Active Directory, and Exchange.
- Experience with iPhone/iPad support and mobile device management.
- Familiarity with networking concepts (TCP/IP, VPN, LAN/WAN).
- Hands-on experience with ServiceNow or similar ticketing systems.
- Basic understanding of Mac OS is a plus.
Interested candidates should contact Sally Lander at or submit resumes to sally.lander@roberthalf(.com).
Requirements
2+ years of technical support experience
Proven experience working with Active Directory, including user account management.
Strong knowledge of Office 365 applications and troubleshooting.
Familiarity with desktop hardware and software troubleshooting techniques.
Experience supporting mobile devices such as smartphones and iPads.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Excellent communication skills to interact effectively with employees at all levels.
Strong problem-solving abilities to address technical issues efficiently.
Knowledge of best practices in desktop support and IT service delivery.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.