Overview
On Site
Accepts corp to corp applications
Contract - Long Term
Skills
Omni Channel Orchestration Routing on Genesys Cloud CX
Job Details
Job Title : Genesys Senior Developer
Location : Malvern, PA | Hybrid
Duration : Long Term Contract
Job Description:
- Minimum 5 years of application development experience implementing multichannel self-service IVR and Omni Channel Orchestration Routing on Genesys Cloud CX
- Functional and hands on experience on development on Voice and NonVoice SMS Email Chat Bot etc applications solutioning using Genesys Cloud CX Architect
- Experience in implementing third party integration like AWS Lambda Lex Polly and CRM Dynamics etc
- The ideal candidate will possess a strong and well established record of accomplishment in delivering customer interaction solutions across various interaction channels IVR web Message Chat SMS social media etc
- Thorough understanding of Genesys Framework Integration with internal and external components
- Delivery credentials for Self Service and Analytics solutions enabled with speech based interfaces and dynamic menu based on customer treatment strategies
- Deep knowledge of multiple Self Service and speech recognition vendors offerings strengths and weaknesses including hands-on experience with products from leading vendors such as Amazon Genesys and Nuance
- Knowledge of Genesys AI WFM Reporting and Analytics
- Experience in a single complex development environment or across multiple platforms
- Candidate must be a Genesys Cloud CX certified professional in one or more focused solution area Inbound Outbound multichannel Recording Reporting etc
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