Oracle RightNow Service Cloud Consultant

  • Posted 2 days ago | Updated 2 days ago

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required

Skills

Oracle
RightNow
Service Cloud

Job Details

Role: Oracle RightNow Service Cloud Consultant
Location: Fully Remote
Duration: 12+ Months

Detailed Job Description:
Extensive experience with Oracle RightNow Service Cloud implementation, customization, and support.
Strong proficiency in PHP, .NET, JavaScript.
Good hands-on experience with OSvC BUI as well as Agent Desktop
Experience in developing Custom Scripts, Custom Processes (Event Handlers), workflows, business rules, and integrations with OSvC.
Expertise in using REST APIs for integration with external systems
Understanding of email configurations and mailbox management in OSvC.
Familiarity with JavaScript, HTML and CSS used in OSvC Customer Portal
Strong problem-solving skills, with the ability to troubleshoot complex issues.
Familiarity with Oracle Service Cloud modules such as Knowledge Advanced, Guided Assist, and case routing.
Strong communication skills and ability to work effectively with cross-functional teams.
Preferred:
Certifications in Oracle RightNow or related technologies.
Experience with additional Oracle Service Cloud modules or integrations.
Knowledge of Agile development methodologies.

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