Senior Program Manager - ServiceNow

Overview

On Site
Depends on Experience
Full Time
No Travel Required

Skills

ServiceNow
Business Operations
Change Control
IT Operations
Stakeholder Management

Job Details

Veracity is a business and technology consultancy that specializes in optimizing companies business performance and navigating change. Our experienced team of strategic thinkers, solution experts, and problem solvers work flexibly and collaboratively with our clients to understand their business objectives to drive results. We are also guided by our core values and purpose, which includes being transparent, curious, and humble while ensuring our clients, employees, and communities all thrive.

Currently, we are searching for a Senior Program Manager with a strong background in ServiceNow implementation and program delivery to join our team ON SITE in Austin, TX.

Job Responsibilities:

  • Lead and manage the end-to-end delivery of large-scale, strategic ServiceNow programs across multiple business units.
  • Develop and maintain detailed program roadmaps, timelines, budgets, and resource plans.
  • Drive stakeholder alignment and engagement across IT, business operations, HR, security, and other relevant functions.
  • Manage a team of project managers, business analysts, developers, and third-party vendors involved in ServiceNow initiatives.
  • Ensure timely and high-quality delivery of platform enhancements, upgrades, and new module implementations.
  • Own risk management, change control, and governance processes throughout the program lifecycle.
  • Monitor and report on program performance, KPIs, and value realization to executive leadership.
  • Serve as a trusted advisor and SME on ServiceNow best practices, capabilities, and strategic roadmap alignment.

Minimum Job Qualifications:

  • 8+ years of program/project management experience, with at least 4 years leading ServiceNow initiatives.
  • Proven track record managing complex, cross-functional technology programs in large enterprise environments.
  • Deep knowledge of the ServiceNow platform, including ITSM, ITOM, HRSD, SecOps, or CSM modules.
  • Strong understanding of agile and waterfall delivery methodologies; PMP, PMI-ACP, or SAFe certification a plus.
  • Exceptional leadership, communication, and stakeholder management skills.
  • Experience working with system integrators, managed services providers, and cross-functional global teams.
  • Regular and predictable attendance

To be considered an applicant for a position, you must: (1) complete the application in full; (2) apply for a specific, available position; and (3) meet all stated minimum qualifications. Applications that are incomplete or are submitted for "any" position will not be considered. Applicants are good for 90 days. If you are not selected within 90 days of submission, and remain interested in a position, you must submit a new application.

Veracity Consulting provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to disability or status as a protected veteran and any other characteristics protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact Human Resources at and let us know the nature of your request and your contact information. Requests will be considered on a case-by-case basis.

In addition to federal law requirements, Veracity Consulting complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

No 3rd parties, please.

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