Overview
Remote
$60 - $70
Contract - Independent
Contract - W2
Contract - 6 Month(s)
Skills
ServiceNow Architect
Architecture
CSA
CAD
ITSM
ITOM
Javascript
Discovery
Event Management
Service Mapping
Job Details
Role Summary:
The ServiceNow Architect (ITSM/ITOM) will be responsible for managing and optimizing the ServiceNow platform, designing and configuring ITSM/ITOM modules, integrating external platforms, maintaining CMDB, automating processes, and leading client discussions on best practices.
Key Responsibilities:
- Develop, configure, and troubleshoot ServiceNow ITSM/ITOM modules.
- Configure workflows for Incident, Problem, Change, Knowledge, and Request Management.
- Manage and enhance ITOM functions: Discovery, Event Management, Service Mapping, Cloud Management.
- Integrate ServiceNow with external systems using REST/SOAP APIs.
- Maintain accurate CMDB with Discovery & Service Mapping best practices.
- Automate processes via Flow Designer, workflows, scripting.
- Deliver dashboards & performance analytics.
- Lead client meetings, roadmap development, and technical consultant assignments.
Education & Requirements:
- Bachelor s degree in CS/IT or related field.
- 4 6 years of ServiceNow development experience.
- Certifications (Compulsory): CSA, CAD, CIS-ITSM or CIS-ITOM.
- Strong knowledge of JavaScript and web-based languages (CSS, Jelly, XML, HTML, Glide).
- Hands-on ITSM/ITOM configuration and integration experience.
- Strong ITIL understanding and agile methodology exposure.
- Excellent communication and presentation skills.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.