Overview
On Site
Contract - W2
Contract - Independent
Skills
SAP BASIS
Operating Systems
Collaboration
Knowledge Base
Training
Regulatory Compliance
Policies and Procedures
Customer Service
Technical Support
Active Directory
Account Management
Microsoft Windows
Computer Hardware
Service Desk
Workflow
Conflict Resolution
Problem Solving
Attention To Detail
Effective Communication
Management
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for an experienced IT Support Specialist II to join our team on a contract basis in Lewis Center, Ohio. This role focuses on delivering exceptional technical assistance and resolving user issues across various systems and platforms. If you have a strong background in troubleshooting and customer support, we encourage you to apply.
Responsibilities:
Provide second-tier technical support to resolve service desk tickets efficiently and accurately.
Troubleshoot and resolve issues related to Microsoft Windows 10 and other operating systems.
Manage and maintain Active Directory, including user account creation and modifications.
Diagnose and address hardware and software problems, ensuring minimal downtime for users.
Collaborate with other IT teams to escalate and resolve complex technical challenges.
Document resolutions and update knowledge base articles to improve support processes.
Monitor system performance and identify areas for improvement.
Offer guidance and training to users on system functionalities and best practices.
Assist in maintaining compliance with IT policies and procedures.
Ensure excellent customer service by addressing user inquiries promptly and professionally.
Requirements
Minimum of 5 years of experience in IT support or a related field.
Proficiency in Active Directory, including account management and troubleshooting.
Strong knowledge of Microsoft Windows 10 and related technologies.
Demonstrated ability to perform basic troubleshooting across hardware and software platforms.
Familiarity with service desk ticketing systems and workflows.
Excellent problem-solving skills with attention to detail.
Effective communication and interpersonal skills to interact with users and team members.
Ability to work independently while managing multiple tasks efficiently.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for an experienced IT Support Specialist II to join our team on a contract basis in Lewis Center, Ohio. This role focuses on delivering exceptional technical assistance and resolving user issues across various systems and platforms. If you have a strong background in troubleshooting and customer support, we encourage you to apply.
Responsibilities:
Provide second-tier technical support to resolve service desk tickets efficiently and accurately.
Troubleshoot and resolve issues related to Microsoft Windows 10 and other operating systems.
Manage and maintain Active Directory, including user account creation and modifications.
Diagnose and address hardware and software problems, ensuring minimal downtime for users.
Collaborate with other IT teams to escalate and resolve complex technical challenges.
Document resolutions and update knowledge base articles to improve support processes.
Monitor system performance and identify areas for improvement.
Offer guidance and training to users on system functionalities and best practices.
Assist in maintaining compliance with IT policies and procedures.
Ensure excellent customer service by addressing user inquiries promptly and professionally.
Requirements
Minimum of 5 years of experience in IT support or a related field.
Proficiency in Active Directory, including account management and troubleshooting.
Strong knowledge of Microsoft Windows 10 and related technologies.
Demonstrated ability to perform basic troubleshooting across hardware and software platforms.
Familiarity with service desk ticketing systems and workflows.
Excellent problem-solving skills with attention to detail.
Effective communication and interpersonal skills to interact with users and team members.
Ability to work independently while managing multiple tasks efficiently.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.