Overview
On Site
USD 35.00 - 40.00 per hour
Contract - Independent
Skills
Mergers and Acquisitions
Identity Management
Onboarding
Organizational Management
MASS
Forms
Regulatory Compliance
Tier 2
Web Portals
Collaboration
Release Management
Help Desk
Provisioning
Microsoft Office
Communication
Organizational Skills
Management
Supervision
Customer Service
Technical Support
JIRA
Public Sector
Data Analysis
Reporting
Privacy
Marketing
Job Details
Location: Quincy, MA
Salary: $35.00 USD Hourly - $40.00 USD Hourly
Description: Job Title: Operations Support Analyst
Location: Quincy, MA (Hybrid)
Duration: 12+ Months Contract
About the Role
We are seeking an experienced Operations Support Analyst to join a dynamic team supporting a centralized digital services platform that connects users to critical health and human services. This role focuses on user and organization onboarding, application access management, and operational support for internal systems.
Responsibilities
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $35.00 USD Hourly - $40.00 USD Hourly
Description: Job Title: Operations Support Analyst
Location: Quincy, MA (Hybrid)
Duration: 12+ Months Contract
About the Role
We are seeking an experienced Operations Support Analyst to join a dynamic team supporting a centralized digital services platform that connects users to critical health and human services. This role focuses on user and organization onboarding, application access management, and operational support for internal systems.
Responsibilities
- Serve as a liaison between internal IT, business teams, and external stakeholders to ensure seamless onboarding and support.
- Manage user and organization provisioning through the Organization Management System and Security System.
- Maintain and update user records, including account merges and mass updates.
- Support application deployments by configuring roles and permissions.
- Process User Request Forms (URFs) manually or in bulk, ensuring accuracy and compliance.
- Act as Tier 2 support for platform-related issues, escalating as needed.
- Communicate system outages and updates to business stakeholders and post notifications on the portal.
- Collaborate with Release Management and Shared Services to document production incidents.
- Assist with data analysis, cleansing, de-duplication, and harmonization across systems.
- Contribute to cross-functional operational tasks as needed.
- 2+ years of experience in helpdesk support or user provisioning.
- Proficiency with Microsoft Office Suite.
- Strong communication and organizational skills.
- Experience supporting web-based applications.
- Ability to manage multiple priorities with minimal supervision.
- Familiarity with IT environments and technical concepts.
- Background in customer service or technical support.
- Experience with JIRA or similar ticketing systems.
- Exposure to public sector or Health & Human Services (HHS) IT environments.
- Strong data analysis and reporting skills.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.