Desktop Support Analyst - Onsite

Title: Desktop Support Analyst - Onsite

Mandatory skills:

Unpack boxes, stage, i-tagging,
PCs, parts, stock rooms, PC pickups, deliveries, shipping,
data updates, ServiceNow system,
AssetWorks system,
PC models, PC inventories, lifecycle replacements, Image PCs, Provision PCs,
SharePoint, file management, Win 10, Win 11, Mac OS, M365,
hardware, software, systems

Description:

Sample Role Types:
Desktop Support Analyst, Help Desk Support Analyst

Expected Skills:
Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience.

Description (including, but not limited to):
1. Technical assistance, support, and advice to end users for hardware, software, and systems
2. Hands-on technical and functional assistance to business and technical users
3. Remote technical and functional assistance to business and technical users

Skill - Required / Desired Amount of Experience:
Unpack boxes and stage for i-tagging - Required
Organizing PCs and parts in stock rooms - Required
Work tasks & perform data updates in ServiceNow system - Required
Process PCs & delivery for State Surplus - Required
Perform updates in AssetWorks system - Required
Assist with PC pickups, deliveries, shipping - Required
Assist with testing new PC models - Required
Performing lifecycle replacements - Required
Physical PC inventories - Required
Provide PCs to customers - Required
Image/Provision PCs - Required
Use SharePoint for file management - Required
Win 10, 11 knowledge preferred - Required
Basic knowledge of Mac OS helpful - Required
M365 knowledge preferred - Required

Typical Experience:
84+ months

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008