Microsoft Dynamics 365 CRM

Position: Microsoft Dynamics 365 CRM

Duration: 1 Year

Location: Baltimore, Maryland (Hybrid)

Only Local to Maryland

Please only respond with individuals that are willing to work onsite as required.

100% remote and/or out of state employment is not authorized at this time. A work from home schedule will be established with the hiring manager once onboarding and equipment issuing is completed. This individual will work a hybrid schedule, with at least 80% of their time onsite and no more than 20% of their time remote.

Requirement:

• OIT's Business Applications Unit develops, implements and supports business solutions, including application development, for all departments.
• Seeks a highly skilled and proficient Developer adept at developing in Microsoft Dynamics for the purposes of creating a Customer Relationship Management tool for the enterprise, prioritizing the Department of Economic and Workforce Development.
• Under general supervision, this position plans and leads the technical development, implementation, and maintenance of the Microsoft Dynamics CRM tool along with integrations with other systems.
• Seeking an Applications Development Expert to provide 40 hours per week on the development of a Customer Relationship Management (CRM) Tool through Microsoft Dynamics.
• The position will be responsible for designing and building the tool based on the requirements provided by the Department of Economic and Workforce Development.
• The position will also be responsible for training Baltimore County employees on the use and development of the Microsoft Dynamics platform.

Duties and Responsibilities:

• Serves as a subject matter expert (SME) responsible for the overall design, architecture, and implementation of the Customer Relationship Management Tools (CRMs) in Microsoft Dynamics, as well as their integration with other systems.
• Defines the logical, technical, and physical architecture for the Microsoft Dynamics CRM solution
• Develops a ready Customer Relationship Management solution in Microsoft Dynamics, prioritizing the Department of Economic and Workforce Development.
• Directs the day-to-day administration, support, maintenance and monitoring of the Microsoft Dynamics CRM solution, including customizations and configurations
• Develops and implements, and trains others to develop in Microsoft Dynamics.
• Helps gather and document requirements from non-technical business users
• Uses technical expertise to translate business requirements into effective system requirements and functional design documents
• Collaborates with business analysts, project managers, and other technical staff to understand business requirements and translate them into technical solutions
• Assist with any data migration tasks, to and from the Microsoft Dynamics CRM solution
• Prototypes and demos recommended solutions for users.
• Integrates Microsoft Dynamics CRM with third-party applications, databases and external systems, where necessary
• Provide ongoing technical support and training for end-users
• Perform regular quality assurance and testing to ensure the solution meets the needs of the end-user
• Assist with the project planning, scheduling and deployment of the new CRM features

Minimum Qualifications/Skill Sets:

• Education: Bachelor's Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or other related discipline.
• 7 years of experience in IT industry.
• 3 years of experience as a technical expert in an IT organization.
• 3 years of experience developing in Microsoft Dynamics.
• Proficiency in Microsoft Dynamics 365 CRM Development and customization.
• Experience with Javascript, C#, .NET, and Web Services.
• Knowledge of Dynamics 365 APIs and SDKs.
• Understanding of Customer Relationship Management solutions.
• Experience with SQL, database management and data migration techniques.
• Strong communication skills and ability to work in a team environment
• Problem solving skills.

Preferred Qualifications/Skill Sets:

• Master's Degree in Computer Science, Information Systems, or other related field or equivalent work experience.
• Experience building a CRM solution in Microsoft Dynamics from design through development (Full Life Cycle)
• Strong understanding of CRM data modeling, workflows and user interface customization
• Familiarity with Microsoft Power Platform (Power BI, Power Automate, Power Apps)
• Familiarity with Microsoft SharePoint.