ServiceNow CMDB and ITAM Architect

Job Title: ServiceNow CMDB and ITAM Architect

Location: Washington, DC Hybrid

Job Description

Randstad is seeking an experienced ServiceNow CMDB & ITAM Architect to lead the design, implementation, and optimization of enterprise configuration management and asset tracking systems. This role is ideal for someone with a deep understanding of ServiceNow modules (CMDB, ITAM, Service Mapping), strong technical integration skills, and a strategic mindset to align CMDB practices with business goals. The architect will partner with IT, cybersecurity, operations, and procurement stakeholders to ensure accurate data, robust service dependency mapping, and governance in a complex IT ecosystem.

Key Responsibilities:

• Architect and implement scalable CMDB solutions integrated with IT Asset Management (ITAM) processes.
• Configure and maintain ServiceNow CMDB, Service Mapping, Discovery, ITAM, and ITOM modules.
• Develop and maintain dynamic service maps to model relationships between CIs, applications, and business services.
• Integrate lifecycle data for hardware, software, and cloud assets into the CMDB.
• Build integrations between ServiceNow and ITSM tools, monitoring systems, cloud platforms (AWS, Azure), and SaaS applications.
• Use automation tools (e.g., ServiceNow Discovery, APIs) to maintain data integrity and accuracy.
• Establish governance frameworks for CMDB and Service Mapping, including policies, access controls, and data ownership.
• Generate reports and dashboards to provide insights into asset utilization, risk, and cost optimization.
• Support change and incident impact analysis using service dependency maps.
• Document processes and provide training on CMDB and Service Mapping best practices.
• Stay informed on emerging trends (AI/ML, automation, cloud-native services) to enhance CMDB/ITAM capabilities.
• Collaborate with cross-functional teams including DevOps, Security, Governance, and Risk to define and enforce CMDB strategies.