Senior AppOps Reliability Engineer

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior AppOps Reliability Engineer

About your role:

As part of the Financial Institutions Group, within the Applications Operations team, the Senior AppOps Reliability Engineer will be responsible to ensure reliability, scalability, and performance of our critical applications and infrastructure. You will play a key role in automating operations, managing incident response, and improving system performance in production environment consisting of On-prem as well cloud hosted applications. Our Technology team comprises experts dedicated to evaluating and enhancing current systems while innovating for the future.

You will leverage your analytical and troubleshooting skills to ensure seamless project participation, maintain support continuity, and handle rotating on-call escalations. Your responsibilities will include leading the detection and resolution of issues affecting the delivery of industry-leading Debit Web and Card API solutions. Teamwork and creativity are crucial in this role, as you will be the go-to point for escalations, tasked with resolving cardholder-impacting issues in a dynamic and fast-paced environment.

What you will do:

• Provide hands-on support for existing environments to include performance of the following related tasks: software installation, patch installation, upgrades, query writing, configuration, security, system monitoring and tuning, disaster recovery planning, and release deployments
• Collaborate with client services to understand customer needs, provide technical support, and ensure seamless integration and operation of our solutions, enhancing overall client satisfaction and experience
• Implement tools and automation for build, configuration management, continuous integration (CI), deployment, and application monitoring
• Automate and evolve infrastructure, deployment strategies and testing to support a quick turnaround of deployments.
• Work closely with Engineering to ensure all relevant KPI's are implemented within the monitoring framework
• Participate in all Production Support activities during incidents and outages. Hands-on technical resource capable of resolving all technical issues within lower and upper environments and making recommendation for performance and capacity improvements
• Participate in capacity planning, tuning systems stability, provisioning, performance, and scaling of the application infrastructure
• The desire to resolve issues for a 24x7 environment in a non-impacting yet fast-paced resolve time

Experience you will need to have:

• Hands on experience working with Azure Cloud technologies
• Experience with Kubernetes platforms such as Azure Red Hat OpenShift (ARO), Azure Kubernetes Service (AKS)
• Knowledge of Apigee or other API Management Platforms
• Linux system administration - ability to manage and troubleshoot Linux systems and services, bash scripting
• Experience with monitoring tools - Dynatrace / Splunk
• Understanding of networking concepts
• Able to be on call, based on a weekly rotation
• Bachelor's degree required; relevant, equivalent work experience may be substituted for degree requirement

Experience that would be great to have:

• Experience with Web applications and Web services life cycle
• Hand on experience with Application servers like Jboss, Weblogic
• Hands on experience Web servers like Apache tomcat
• Continuous Integration / Continuous Delivery tools: Azure DevOps
• Experience working in an Agile development environment
• Collaboration platforms such as JIRA, Confluence, Wiki, ServiceNow
• Demonstrate a desire to automate as much as possible
• Able to work effectively, both independently and as a member of a cross-functional team

How you'll work:

• Fiserv emphasizes in-person collaboration to help you grow your career while shaping the future of fintech; this role is on-site Monday through Friday.
• This role requires use of a computer and audio equipment.

Sponsorship:

• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future.

Salary Range

$108,900.00 - $186,800.00

These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.