IT Support Tehnician Lead

  • Chicago, IL
  • Posted 1 day ago | Updated 1 day ago

Overview

Hybrid
Depends on Experience
Contract - W2

Skills

Mobile Devices
Management
Mentorship
Microsoft Exchange
Microsoft Office
Microsoft Windows
Help Desk
IT Asset Management
Inventory
Leadership
Licensing Management
Communication
Computer Hardware
Continuous Improvement
Disaster Recovery
AV
Active Directory
Attention To Detail
Audiovisual
Business Continuity Planning
System Documentation
Technical Support
Procurement
Regulatory Compliance
Remote Support
System Administration

Job Details

NO C2C, 3RD PARTY VENDORS, REFERRALS, OR PARTNERSHIPS

Job Title: Lead IT Support Technician
Reports To: Director of Technology
Primary Location: Chicago, IL (with support in Kansas City, St. Louis, and additional markets as needed)

Position Summary

CIMA Consulting Group seeks a highly skilled Lead IT Support Technician to oversee and coordinate technical support operations across multiple markets. This hands-on leadership role ensures the integrity and efficiency of IT systems, manages hardware and software assets, and enhances end-user support experiences. The ideal candidate brings technical expertise, leadership acumen, and a commitment to continuous improvement in IT support services.

Key Responsibilities

  • Lead daily IT support operations and ensure timely resolution of Helpdesk tickets
  • Supervise and mentor IT support technicians across multiple markets (Chicago, Kansas City, St. Louis)
  • Oversee the full IT asset lifecycle including procurement, deployment, inventory, support, and decommissioning
  • Enforce IT asset management policies, system documentation standards, and compliance protocols
  • Deliver advanced support for desktop systems, mobile devices, and AV technologies
  • Administer user accounts, access permissions, and license management (Active Directory, Exchange Online, M365)
  • Optimize ticketing systems, support procedures, and internal workflows
  • Plan and execute on-site visits and technology deployments across locations
  • Serve as the escalation point for complex support issues and vendor coordination
  • Assist in infrastructure upgrades, rollouts, and IT project implementation
  • Support disaster recovery and business continuity efforts
  • Track support metrics and generate operational performance reports
  • Perform additional duties as assigned

Qualifications

  • 3 5+ years of experience in IT support, systems administration, or a related technical role
  • Previous experience in a senior or lead IT support position is required
  • Proficiency with Windows Environment, Active Directory, Exchange Online, Microsoft 365, and Salesforce
  • Experience with IT asset tracking and Helpdesk ticketing systems
  • Strong leadership, communication, and organizational skills
  • Ability to coordinate remote support teams and manage multi-site operations
  • Valid driver's license and personal vehicle required; must be willing to travel as needed
  • Ability to lift and install hardware up to 50 lbs
  • Strong attention to detail and a proactive approach to support improvement

Additional Considerations

  • Mileage reimbursement and travel accommodations provided for site visits
  • Career development opportunities toward Systems Administrator or IT Manager roles

CIMA Consulting Group is an Equal Opportunity Employer

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.