IT Support Specialist Customer-Facing

Job Description:

Our client is seeking a highly polished, customer-focused IT Support Specialist. The ideal candidate is professional, approachable, and confident interacting directly with internal customers while resolving a wide range of technical issues.

Primary Responsibilities:

• Provide in-person and remote IT support for desktops, laptops, and Apple devices (Mac, iPhone, iPad)

• Troubleshoot Windows 10/11 operating systems, Microsoft Office 365, and general user access issues

• Respond to and resolve assigned support tickets in a timely, professional manner

• Assist users with Active Directory account issues (password resets, access provisioning, etc.)

• Deliver a high standard of customer service in a fast-paced, high-volume environment

• Adapt quickly to changing demands and priorities while maintaining composure and effectiveness

Required Qualifications:

• 3+ years of experience supporting Windows 10/11 environments

• Proficient with Microsoft Office 365 support and troubleshooting

• Hands-on experience with Active Directory (user administration, group policies, etc.)

• Strong knowledge of Apple hardware and software support (MacBooks, iPhones, iPads)

• Excellent verbal and written communication skills; ability to engage with end users in a professional, approachable manner

• Demonstrated ability to multi-task, work independently, and maintain attention to detail under pressure

• Proven track record of providing exceptional customer service

• Ability to work in a fast-paced and dynamic environment with frequent interaction