Mac Admin Support Helpdesk Level 2

  • Hartford, CT
  • Posted 11 hours ago | Updated 11 hours ago

Overview

On Site
$20 - $35
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

JAMF
Intune
MAC
Linux OS

Job Details

Title: Mac Admin Support Helpdesk Level 2
Location: Stamford, CT (Onsite, 5 days/week)
Duration: Long Term Contract
Rate: $35/hr on W2

 

Position Summary:
We are seeking a skilled Mac Administrator to ensure optimal functionality, performance, and user experience across Apple devices and software. The candidate will work closely with global IT teams and end-users to deploy, configure, maintain, and support Apple products, with a strong focus on Mac computers and related devices.

Responsibilities:

  • Configure, secure, deploy, and maintain Apple hardware and software.

  • Provide patch management, firmware updates, and ensure compliance/security.

  • Administer Apple OS installations and applications using JAMF (Cloud MDM solution).

  • Provide Tier-2 support for Apple-related issues.

  • Document and train end-users on Apple product usage.

  • Collaborate with IT administrators, engineers, and developers to ensure integration.

  • Research and recommend Apple technology updates and improvements.

  • Assist with onboarding/offboarding and IT ticketing (Ivanti ITSM).

  • Work with vendors as needed to maintain infrastructure.

Qualifications:

  • Bachelor s in Computer Science, IT, or related field.

  • Apple Certified (ACSP or Apple Certified Mac Technician).

  • 3+ years hands-on experience with Apple products (Mac OS, iOS).

  • Experience with MDM solutions (JAMF, Intune).

  • Strong knowledge of TCP/IP, security best practices, and device management.

  • Scripting experience (Bash, PowerShell).

  • Excellent troubleshooting, communication, and collaboration skills.

  • Knowledge of Linux OS is a plus.

 

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