Overview
Skills
Job Details
Job Summary:
The successful candidate will be responsible for coordinating Production Issues from all departments. The candidate will need strong communication, technical, documentation and negotiating skills for the oversight of end-to-end issue resolution. This is a role which requires strict attention to detail and the ability to multitask. It is preferred that this individual currently understand ITIL fundamentals, the Project Lifecycle workflow and commonly used concepts, practices, and procedures within an IT department.
Job Responsibilities
Initial investigation to validate an issue
Assemble technical team
Communicate with Business and stakeholders
Schedule and facilitate Incident meetings
Coordinate efforts through final resolution
Construct complete and comprehensive documentation
On-call (Stand By) rotation (Not immediate, but after a period of time)
On-site 3-days a week
Job Requirements
Experience with Incident coordination
Working knowledge of MS Office products
Strict attention to detail
Ability to conform to shifting priorities, demands and timelines
Effective verbal, written and interpersonal communication skills
Update and maintain documentation, reports and artifacts
Prepare agendas and coordinate Incident status