Job as SmartCOMM Product Owner/Business Analyst in Wayne, NJ

Role: SmartCOMM Product Owner/Business Analyst

Location: Wayne, NJ

Key Responsibilities:

• Own and drive the product vision and roadmap for Smart Communications / Document management capabilities.
• Define and prioritize features, user stories, and product backlog items (PBIs) to align with business goals and regulatory requirements.
• Collaborate with cross-functional teams including business stakeholders, architects, and developers to ensure end-to-end understanding of the document lifecycle (e.g., origination, HR, partner onboarding).
• Lead the design and implementation of a new rules engine to support dynamic document generation based on state-specific or policy-specific changes.
• Evaluate and optimize current usage of Smart Communications and DocuSign to ensure full potential is being leveraged.
• Act as the voice of the customer and business, ensuring that solutions deliver value incrementally and efficiently.
• Identify and remove delivery bottlenecks, driving performance and continuous improvement.
• Translate complex requirements into clear, actionable plans and guide the team through execution.

Qualifications:

• 10+ years of experience in digital transformation projects
• 5+ years of experience as a Product Owner or Sr business Analyst in a Customer communication management / document management projects
• Strong understanding of CCM platforms, ideally with exposure to Smart Communications and DocuSign.
• Experience leading product development in environments with complex business rules and compliance needs.
• Ability to see the "big picture" and translate vision into actionable steps.
• Excellent communication, stakeholder management, and leadership skills.
• Familiarity with Agile methodologies and tools (e.g., Jira, Confluence).
• Experience working with or integrating rules engines is a strong plus.

Preferred Skills:

• Experience with document generation platforms (e.g., Exstream, SmartComm).
• Understanding of enterprise architecture and system integration flows
• Ability to work in a fast-paced, delivery-focused environment.
• Understanding of forms design / layout elements (font sizes, types and families, bar codes, margins, graphical elements, color palettes, data tags, page assembly )
• Ability to express rules in decision tables, pseudo code or other structured methods easily translatable to rules engine usage
• Preferred knowledge and experience: Document generation technology, print and mailing processes, and forms definition tool experience.

SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.