Workstation Specialist

Overview

On Site
$18 - $22
Contract - W2

Skills

Active Directory
Microsoft SCCM
Operating Systems
Issue Resolution
Service Desk
enterprise environment
Install and configure PC hardware
disk encryption
managing profiles and certificates on Microsoft Windows
Scripting with VBS and PowerShell

Job Details

The team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.). The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.

Essential Responsibilities
Monitor incident queues for issues and take ownership and assist customers as required
Keep all support tickets up to date and well documented
As required, provided documentation on issue resolution for other teams
Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

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