Field Services Manager

Overview

On Site
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 6

Skills

IT Consulting
Agile
Real-time
SAP BASIS
Leadership
Retail
Management
Point Of Sale
Computer Networking
Printers
Preventive Maintenance
KPI
Continuous Improvement
Standard Operating Procedure
Field Service
Root Cause Analysis
Stakeholder Engagement
Collaboration

Job Details

Stellar Consulting Solutions is a boutique business & technology consulting company headquartered in Atlanta, GA. We deliver high quality, agile, and experienced workforce for niche technology projects of any scale. We help forward thinking clients to solve specific problems by understanding their needs and align talent that can move fluidly
to match skill supply and demand on a real-time basis.

Stellar Consulting has a unique combination of technical and digital skills to recruit, engage, and retain qualified talent. We have a stellar reputation for striving to achieve high ethical standards. Our use of Innovative techniques and industry best practices has made us one of the fastest growing boutique firms delivering to enterprise business.

Key Responsibilities

  • Leadership & Coordination
    • Lead and manage field service technicians supporting retail store operations.
    • Act as the primary point of contact for escalations from store teams.
    • Coordinate with IT, facilities, and vendor partners to resolve complex issues.
  • Operational Support
    • Oversee installation, configuration, and maintenance of store IT systems (POS, networking, printers, kiosks, etc.).
    • Ensure timely response to incidents, service requests, and preventive maintenance tasks.
    • Monitor service performance against SLAs and KPIs.
  • Process & Continuous Improvement
    • Develop and enforce standard operating procedures for field services.
    • Identify recurring issues and drive root cause analysis to reduce downtime.
    • Implement automation and best practices to improve efficiency.
  • Stakeholder Engagement
    • Collaborate with store managers, regional operations, and corporate IT teams.
    • Provide regular updates on service performance and improvement initiatives.
    • Support rollout of new technologies and store upgrades.
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