Call Center Representative

Overview

On Site
$20 - $22
Contract - W2
Contract - 6 Month(s)

Skills

Call Center Experience

Job Details

Please contact Abdul on "" OR email me at ""

The start dates:

September 8th (potentially) 22 spots

October/November

Assignment Length:

13 weeks but would want them to be available through Jan/Feb> possibly hire (6months-1year)

Looking for candidates who are looking for a career not temporary work

Looking for Local SD candidates

Training Schedule:

  • Phase 1 of training: 6 weeks and on site (Spectrum)
  • Phase 2 of training: 1-2 weeks; possibly on site (Tech Way) or remote -they will be on the phone
  • Needs to be able to come to Spectrum for training (830-5pm) DAILY
  • Training will be held at (8695 Spectrum Center BLVD San Diego)

Work Schedule:

M-F 8a-6pm

1130-8pm and possible weekends

Candidates need to be flexible to work all schedules to help with business need

Possibly could work remote after they pass training and the assessments

They would need dedicated workstation

If they work on-site, they would be at: 8520 Tech Way San Diego

Good Attendance in previous positions- is a priority

HS diploma must

Experience:

  • Call Center Experience MUST
  • Min of 6-month recent call center experience
  • More experience in health call centers - the better
  • Looking for candidates who have long term assignments, not short stints.
  • Knowledge of current matters relating to health maintenance organizations, performance management, and customer satisfaction assessment and delivery.
  • Basic computer and writing skills
  • Have worked in an environment that requires them to meet KPI s

  • Sharp has strict KPI s the workers must meet to stay in compliance with their position
  • Understanding HIPPA compliance, Medicare, service recovery, fast-paced environment, experience with handling grievance cases
  • Experience in taking between 60-80 calls a day
  • Epic Experience preferred
  • Investigatory skills researching and looking into inquiries
  • TalkDesk preferred

Interviews:

  • Provide exact times the candidates are available for possible TEAMS meetings on cover sheet.
  • Entering Availability as any time, all day, call and they will call you back, etc. will cause the application to be automatically rejected.

Please contact Abdul on "" OR email me at ""

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