Desktop Support - Mid Level

Position Overview:

We are seeking a customer-focused and technically skilled IT Support Specialist to join our team. In this role, you will support a wide range of end-user technologies, contribute to device provisioning and onboarding processes, and collaborate with internal teams to maintain high-quality service delivery. This position requires strong communication skills and the ability to troubleshoot across Windows, Apple, and mobile environments.

Key Responsibilities:

• Provide outstanding customer support, communicating effectively with both technical and non-technical users.
• Support and troubleshoot issues related to Windows OS and Microsoft 365 platforms.
• Image, provision, and deploy new hardware to end users.
• Provide support for mobile devices (iOS/Android) and Apple devices (macOS/iOS).
• Track onboarding and shipping activities using strong organizational skills and customer request logs.
• Follow established asset management processes to ensure accurate tracking and customer billing.
• Document all work activities and interactions in ServiceNow.
• Assist Tier 3 team by testing Intune processes and providing actionable feedback.
• Perform testing of software upgrades and changes before deployment.
• Install approved software following internal security and compliance guidelines.
• Troubleshoot technical issues and guide remote users through resolution steps.
• Collaborate on developing internal processes and maintaining an up-to-date knowledge base.
• Work with vendors on hardware warranty claims and escalations.
• Collaborate with internal teams on technical issues and special initiatives.
• Participate in special projects as assigned.

Key Responsibilities:

• Provide outstanding customer support, communicating effectively with both technical and non-technical users.
• Support and troubleshoot issues related to Windows OS and Microsoft 365 platforms.
• Image, provision, and deploy new hardware to end users.
• Provide support for mobile devices (iOS/Android) and Apple devices (macOS/iOS).
• Track onboarding and shipping activities using strong organizational skills and customer request logs.
• Follow established asset management processes to ensure accurate tracking and customer billing.
• Document all work activities and interactions in ServiceNow.
• Assist Tier 3 team by testing Intune processes and providing actionable feedback.
• Perform testing of software upgrades and changes before deployment.
• Install approved software following internal security and compliance guidelines.
• Troubleshoot technical issues and guide remote users through resolution steps.
• Collaborate on developing internal processes and maintaining an up-to-date knowledge base.
• Work with vendors on hardware warranty claims and escalations.
• Collaborate with internal teams on technical issues and special initiatives.
• Participate in special projects as assigned.

• 3+ years of experience supporting customers using strong customer service skills, with the ability to communicate clearly with both technical and non-technical users
• 3+ years of hands-on experience with Windows OS and Microsoft 365 in a support environment
• 3+ years of experience imaging or provisioning new hardware and deploying it to end users
• 3+ years of experience supporting mobile devices (iOS/Android)
• 3+ years of experience supporting Apple devices (macOS/iOS)
• 3+ years of experience using strong organizational skills to track onboarding and shipping activities based on customer requests
• 3+ years of experience following asset management processes to ensure accurate customer billing
• 3+ years of experience documenting work activities in ServiceNow or a similar ITSM tool
• 3+ years of experience testing Intune processes and providing feedback to Tier 3 teams
• 3+ years of experience installing software in accordance with internal security and compliance procedures
• Experience troubleshooting customer issues in an enterprise IT support environment
• Experience guiding and instructing remote users through troubleshooting steps
• 2+ years of basic understanding of MECM, Active Directory, Tanium, Intune, and BeyondTrust
• Experience working with vendors to manage hardware warranty cases
• Ability to contribute to special projects as needed

• 3+ years of experience supporting customers using strong customer service skills, with the ability to communicate clearly with both technical and non-technical users
• 3+ years of hands-on experience with Windows OS and Microsoft 365 in a support environment
• 3+ years of experience imaging or provisioning new hardware and deploying it to end users
• 3+ years of experience supporting mobile devices (iOS/Android)
• 3+ years of experience supporting Apple devices (macOS/iOS)
• 3+ years of experience using strong organizational skills to track onboarding and shipping activities based on customer requests
• 3+ years of experience following asset management processes to ensure accurate customer billing
• 3+ years of experience documenting work activities in ServiceNow or a similar ITSM tool
• 3+ years of experience testing Intune processes and providing feedback to Tier 3 teams
• 3+ years of experience installing software in accordance with internal security and compliance procedures
• Experience troubleshooting customer issues in an enterprise IT support environment
• Experience guiding and instructing remote users through troubleshooting steps
• 2+ years of basic understanding of MECM, Active Directory, Tanium, Intune, and BeyondTrust
• Experience working with vendors to manage hardware warranty cases
• Ability to contribute to special projects as needed

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.