Group Travel Sales Agent

Who We Are

Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centres, Fareportal has built strong industry partnerships providing customers access to over 500 airlines, a million lodgings, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and OneTravel, Fareportal enables consumers to book-online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international travel and add-on ancillaries.

HIGHLIGHTS

• Fareportal is the number 1 privately held online travel company in flight volume.
• Fareportal partners with over 500 airlines, 1 million lodgings, and hundreds of car rental companies worldwide.
• 2019 annual sales exceeded $5 billion.
• Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites.
• Fareportal, with its global workforce of over 2,600 employees, is strategically positioned with 9 offices in 6 countries and headquartered in New York City.

Role Description

We are seeking an energetic, highly motivated bilingual Group Travel Agent with strong sales acumen, and a proven track record of success. As a Group Travel Agent at Fareportal, you will be working in our growing Group Travel Department.

Our Group Travel Agents are responsible for providing group clients with some of the best airline, hotel, and vacation package deals in the industry, while delivering the highest level of customer care.

This role will offer the opportunity to work for an exciting company that provides an environment for your ideas to flourish within a creative, supportive team of industry experts. In addition, Fareportal provides an attractive compensation package, including competitive salaries, monthly incentives, paired with excellent benefits programs.

Our casual company culture promotes innovation and collaboration and harbors a unique entrepreneurial spirit.

The right people will

• Understand the unique challenges and tremendous opportunities associated with a rapidly growing fast-paced, entrepreneurial environment, with the ability to deal with ambiguity but equally the freedom to explore and innovate.
• Manage a continuously evolving set of priorities when everything (really-everything!) is important. You can t get overwhelmed or sidetracked easily.
• Be vocal with idea generation; speaking-up fuels discussion, ideation and groupthink. 98% of ideas may fly by the wayside but your impenetrable spirit allows the other 2% to soar! Your voice defines the value you bring to the organization.
• Have the maturity to work on goals at hand independently and have the ability to consider overall strategies.
• Understand the power of our ownership and accountability culture; built on principles and values that compel everyone at Fareportal to think and act like an owner of the business.

Fareportal s Mission is to Make travel effortless, affordable, and enjoyable by providing customers with their perfect trip, through the relentless pursuit of innovation in technology and unsurpassed customer care. If you love technology, travel, and innovation, commence your journey here.

Key Responsibilities

• Provide our group clients with the best group airfare rates verbally and in writing.
• Offer prompt, accurate and courteous service to group clients.
• Assist group clients with air, cars, and hotel reservations.
• Contact group travel desk or Sales Acct Mangers at the airlines and follow up by email, phone or online to negotiate and secure space for your clients.
• Provide support and offer solutions to our group client s questions, concerns, changes, cancelation, waivers, refunds, billing clarifications with the highest degree of professionalism.
• Secure new group client sales and retain existing clients through exceptional customer care.

Required Qualifications

• 3+ years of group or corporate travel agency/airline or hotel experience.
• Prior inbound and outbound call center customer care experience for group clients or internal corporate clients.
• Advanced GDS experience (SABRE and/or Amadeus).
• Savvy Internet research skills for travel related purposes.
• Familiar understanding of air, cars, and hotel group contracts.
• Basic ticketing knowledge.
• Excellent interpersonal and verbal/written communication skills.
• Familiar with airline NDC tools for group travel agents.
• Bilingual language skills: ability to read, write and understand legal contracts, negotiate on behalf of Fareportal, and be able to offer competitive group products to our clients in both English and Spanish
• Proficient in Microsoft Office.

Benefits & Perks

Fareportal offers our team members a wide range of market-leading benefits and other perks, including:

• Health, Dental and Vision Benefits
• Competitive Paid Time Off and Leave Policies
• Employee Friendly Technology and Gadget Policies

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Fareportal reserves the right to change the job duties, responsibilities, expectations or requirements posted here at any time at the Company s sole discretion, with or without notice.

Fareportal is proud to be an equal opportunity employer. We strive to create a culture of diversity and inclusion for all our team members and are committed to maintaining a workplace that is free from unlawful discrimination and harassment. Unlawful discrimination based upon race, color, religious creed, sex, gender, pregnancy, gender identity, gender expression, sexual orientation, national or ethnic origin, ancestry, citizenship, age, marital status, genetic information, medical condition, physical or mental disability, military and veteran status and all other characteristics prescribed by law is strictly prohibited.