IT Network Field technician

ASSYST Inc., seeks a IT Field technician for our client in Rockville, MD.
Responsibilities:

• The contractor will be responsible for providing technical support and services to ensure the smooth operation of IT systems and networks for our client. Duties include:
• Installing, terminating, and testing low voltage cabling (UTP, coax).
• Troubleshooting customer Wi-Fi service and devices, including conducting performance and reachability tests.
• Coordinating daily schedules to prioritize workload efficiently.
• Installing, troubleshooting, and maintaining Uninterruptable Power Supplies (UPS).
• Performing residential installations of internet service and Wi-Fi connected devices.
• Connecting customer devices in homes/residences, such as desktop computers, laptops, tablets, mobile phones, and smart TVs.
• Troubleshooting and resolving residential internet service issues.
• Educating customers on operating equipment and services after initial setup.
• Provisioning client-owned WiFi routers/devices.
• Updating clients documentation on work performed inside residences.
• Testing and replacing uninterruptible power supplies (UPS) at client sites.
• Assisting Network Operations Center (NOC) and Network Engineering staff as needed.
• Diagnosing problems with host network adapters, cabling, routers, switches, wireless access points, and Wi-Fi services.
• Providing basic understanding of IT and networking technologies and protocols.
• Handling low voltage cabling problems and related use of cable testers, cable trace/ID toners, and other tools.
• Gathering related information as requested by NOC Manager and associates.
• Responding to electronic communications (email, SMS texts, phone calls) and maintaining status information with NOC and associates as appropriate.
• Demonstrating knowledge of basic power distribution and protection systems.
• Having hands-on experience with Network Management Systems (NMS) is a plus.
• Reporting directly to the Community Technology Manager.
• Working under the direction of Network Services staff as assigned.
• Handling inventory control and procurement of IT equipment.

Required Skills & Experiences:

• Basic familiarity with software including Monday.com, Solarwinds, and Microsoft Office.
• Experience with network technologies such as TCP/IP and wireless technologies, including routers and access points.
• Strong customer service and critical thinking skills.
• Ability to lift 40 pounds.
• Excellent communication skills.
• Self-starter mentality with the ability to work independently.
• Valid driver s license and own personal vehicle for transportation to job sites.

ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.