Onbase & Azure Operations Engineer

JOB TITLE: OnBase & Azure Operations Engineer (SaaS)

DEPARTMENT: Reseller

REPORTS TO: Cloud Operations Manager

JOB LOCATION: Remote (U.S. based)

TRAVEL: up to 10%

SUMMARY OF POSITION:

This role bridges the current gap between OnBase application administration and Azure cloud infrastructure, combining skills in Hyland OnBase modules, Windows/IIS, and Azure (VMs, networking, SQL PaaS) to provide end-to-end operational ownership of the hosted OnBase SaaS environment.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Serve as an infrastructure escalation point for the Cloud Support team, vetting or ruling out infrastructure in support of incoming support issues.
• Triage using Hyland Diagnostics Console, IIS logs, Windows Event Viewer, and Azure metrics; drive RCA and corrective actions.
• Raise and escalate incidents with the Azure Cloud team, Hyland, or Microsoft as needed
• Monitor and manage OnBase Windows services, scheduled tasks, and ingestion pipelines (e.g., DIP, SFTP transfers).
• Configure sites/app pools, bindings, and manage SSL/TLS cert lifecycle, preventing unexpected recycles.
• Act as an "Azure DBA"monitor query performance, blocking/latency; maintain indexes & statistics; coordinate backups, restores, and failover.
• Interpret CPU/memory/disk IO, storage latency, and network performance and use this to focus troubleshooting efforts
• Plan and execute OnBase client/server updates and Windows/SQL patches within tested maintenance windows and maintaining SLA
• Validate alignment of DB backups and blob/object storage; perform restores; document runbooks and DR exercises.
• Provide clear status, action plans, and post-incident summaries to customers and internal stakeholders.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• Hyland OnBase: Administration of core modules; use of Diagnostics Service/Console; workflow configuration; ingestion (DIP).
• Experience supporting Azure SQL, specifically Query performance troubleshooting, blocking analysis, index & statistics maintenance, DR
• Experience writing SQL Select queries and evaluating their execution plan
• Knowledge of Windows/IIS, web server basics, app pool tuning, bindings, certificates, and Windows services.
• Knowledge of Azure Virtual Machine configuration, Storage Accounts, Load Balancing, NSGs/Firewalls, Azure Monitor, Backup Vaults.
• Knowledge of DNS, TLS, VNet/subnets, cloud network troubleshooting
• Some knowledge of PowerShell and C# preferred
• Certifications (preferred): Hyland OCSA/Workflow Admin; Azure Administrator (AZ-104) or Azure Database Administrator (DP-300).

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