Desktop Technician - Help Desk Technician

Dexian has an immediate opportunity for a Desktop Technician to provide Level 2 support for various services as a member of the desktop support / break-fix team with our premier aerospace customer.

The Desktop Technician shall be responsible for:

• Providing maintenance of computing devices, associated peripherals, and approved software; and shall install and maintain hardware and software on those devices and associated peripherals.


• Installation of upgrades (memory, hard drives, etc.) and peripheral devices.


• Providing office support to coordinate and schedule new equipment installations.


• Monitoring and updating ServiceNow to ensure that all Service Level Agreements (SLAs) are met and make updates to ServiceNow asset records.


• Assisting in coordinating, scheduling, and performing relocations and re-installations of equipment.


• Performing periodic physical audits of end user computing devices to align with ServiceNow records (deployment location, storage location, and assignee information).

JOB SPECIFIC REQUIREMENTS AND SKILLS:

• 6+ years' experience in supporting enterprise level PC's as an IT Desktop (Desk-Side) or Help Desk Technician


• Ability to support systems on both classified and unclassified networks.


• Familiarity with security requirements (ICD 503, DFARS, etc.)


• Advanced understanding of:
  
  
  
  • Active Directory (heavy account management).
  
  
  • UNIX (account management, permissions, etc.).
  
  
  • McAfee suite of security products (i.e., ENS, DLP, MDE).
  
  
  • Hardware support experience (i.e., swapping hard drive, fan, motherboard).
  
  
  • Troubleshooting HP systems.
  
  
  • Maintaining/troubleshooting VoIP devices (i.e., Cisco Call Manager/Unity).
  
  
  • Installing/supporting/troubleshooting Windows and Mac OS devices, MS Office, network connectivity issues, etc., and performing system (re)imaging using LANDesk or other imaging technologies.
  
  
  • Data transfers using USMT.
  
  
  • Inventory management, shipping and receiving, and asset management to include warehouse processes for shipping/receiving packages, asset tags, unboxing, return merchandise authorization (RMA) tracking.
  
  
  • ServiceNow ticketing system.
  
  
  
  


• Working knowledge of audio, video, control, and communications systems, desired.

LOCATION:

• This is a fulltime/onsite position at the Crystal City facility in Arlington, VA. Some assistance in Chantilly, VA may be required.

This position requires an active Department of Defense security clearance at the Top Secret (TS) level upon hire.
Must have completed SCI and polygraph, or ability to obtain and maintain.

EDUCATION AND CERTIFICATIONS:

• Associate degree in IT / Computer Sciences, preferred.


• Current IAT Level-2 Technical Certification or ability to obtain within 90 days of hire (CompTIA Security+ or equivalent).


• Audio, video conferencing, and/or control equipment manufacturer certifications are a plus (Polycom, AMX, Crestron, etc.).

EMPLOYMENT QUALIFICATIONS:

• Submit/Pass a 10-year background check, criminal history, drug screening, and fingerprints.


• Valid driver's license/Real-ID with clean driver's history.


• Self-starter with extremely strong work ethic. Excellent time-management and multitasking skills.


• Exceptional attention to detail and high level of accuracy required.


• Demonstrated problem solving and people skills.


• Ability to research, resolve and complete tasks within pre-determined deadlines and schedules.


• Ability to process work quickly and accurately - dealing with interruptions, changing timelines and priorities on a regular basis.


• Excellent communication skills, both verbal and written, to articulate details in a professional manner.


• Must embrace technology to promote efficient operations.


• Strong command of Microsoft Office Suite including Outlook, Excel, and Word programs.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.