Senior Technical Writer

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Technical Writer

What does a successful Technical Writer do?

At Fiserv, a Technical Writer translates complex information into simple, polished, and engaging content. By producing clear and concise documentation, they assist clients in comprehending how to install, set up, and use Fiserv's products and services. Our culture thrives on excellence, and we value individuals who bring outstanding writing and verbal communication capabilities, business documentation expertise, and an aptitude for working in a high-paced development environment.

What you will do:

• Create user guides, release notes, quick references, and other assigned content.
• Analyze and translate technical designs into user-friendly client material.
• Use test environments to research Fiserv products and services and obtain screen samples for documentation.
• Ensure technical accuracy, readability, and consistency across the documentation set through reviews.
• Estimate, track, and prioritize projects assigned; meet deadlines established by the team.

What you will need to have:

• 6+ years of relevant technical writing experience.
• Experience with Microsoft Style Guide and department writing standards.
• Experience with Madcap Flare, HTML, Microsoft Word, SharePoint, Adobe Acrobat, SnagIT, JIRA, and Confluence.
• Experience creating technical documentation in SDLC and Agile environments.
• Bachelor's Degree

What would be great to have:

• Experience writing user interface text and application screen content.
• Experience leading project teams and content transformation.
• Experience with AI tools.
• Knowledge of the banking industry, platforms, banking applications, or online financial solutions.

Important information about this role:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity.
• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.

Perks at Work:

• We're #FiservProud of our commitment to your overall well-being with a growing range of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Salary Range

$55,000.00 - $90,000.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.