IT Vendor Manager - HYBRID in Des Moines, Iowa

Overview

Hybrid
Up to $60
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

Analytical Skill
Benchmarking
Budget
Change Control
Cloud Computing
Collaboration
Communication
Computer Hardware
Cyber Security
Emerging Technologies
Finance
IT Consulting
IT Service Management
KPI
Legal
Management
Negotiations
Pricing
Procurement
Recruiting
Regulatory Compliance
Risk Management
SLA
Vendor Management
Vendor Relationships

Job Details

This is a Hybrid opportunity with a Mandatory On-Site Presence Weekly (1 day/week).

American Computer Services Inc. is hiring an experienced IT Vendor Manager to oversee vendor relationships, contracts, performance, and compliance, aligning with the company's IT standards and strategic goals.

You Must Have:

  • Proven experience in IT vendor management, contract oversight, and risk mitigation.

Key Experience includes:

  • Experience managing vendor relationships for software, hardware, cloud services, and IT consulting engagements.
  • Experience tracking SLAs, KPIs, and risk metrics; initiating corrective actions for underperformance.
  • Experience with IT procurement standards, including cybersecurity, data privacy, and accessibility.
  • Experience in developing and maintaining a strategic vendor portfolio aligned with the agency s IT roadmap.
  • Experience conducting market research to identify emerging technologies and qualified vendors.
  • Experience benchmarking vendor pricing and service levels against industry standards to ensure value for money.

Key Responsibilities include:

  • IT Vendor Relationship Management
    • Develop and maintain strong relationships with key IT vendors and service providers.
    • Serve as the escalation point for vendor-related issues and disputes.
    • Facilitate regular vendor performance and business reviews.
  • IT Agreement & SLA Oversight
    • Oversee negotiation, execution, and renewal of IT Statements of Work (SOWs).
    • Ensure alignment with legal, financial, and operational standards.
    • Monitor compliance with SLAs, KPIs, and contractual obligations.
    • Collaborate with legal and procurement teams to ensure enforceable and favorable contract terms.
  • IT Financial & Risk Management
    • Track vendor spend and ensure alignment with IT budgets and forecasts.
    • Identify and manage vendor-related risks, including cybersecurity, data privacy, and operational continuity.
    • Support audits and compliance initiatives related to vendor engagements.
  • Change and Issue Management
    • Log and track vendor-related issues, escalations, and change requests.
    • Coordinate resolution of service disruptions or contract disputes.
    • Document change control approvals for IT services or infrastructure.
  • Stakeholder Communication
    • Schedule and document vendor meetings, demos, and onboarding sessions.
    • Communicate vendor updates, risks, and contract changes to stakeholders.

Soft Skills Include:

  • Very strong analytical, negotiation, and project management skills.
  • Excellent organizational, interpersonal, and relationship-building abilities.
  • Strong verbal and written communication skills.
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