ServiceNow Administrator

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 month(s)
100% Travel

Skills

JavaScript
ITSM
Configuration
ServiceNow Administrator
Incident
Problem Management
Change Management
scripting
Business Rules

Job Details

Job Title: ServiceNow Administrator
Location: Nutley, NJ - 5 days Onsite
Duration : 12+ Months
Job Description:

We are seeking a highly skilled and detail-oriented ServiceNow Administrator with 5 7 years of ITSM experience to join our IT Operations team. The ideal candidate will have hands-on experience with the ServiceNow platform, specifically in configuring and supporting Incident Management, Problem Management, and Change Management modules. You will play a key role in maintaining and enhancing our ITSM capabilities to ensure optimal IT service delivery and operational efficiency.

Responsibilities:

  • Administer and configure ServiceNow ITSM modules including Incident, Problem, and Change Management in line with business requirements.
  • Perform day-to-day support, administration, and maintenance of the ServiceNow platform.
  • Customize forms, workflows, business rules, client scripts, UI actions, and notifications within the ServiceNow environment.
  • Manage platform upgrades, patches, and performance monitoring.
  • Ensure data integrity and accurate reporting across ITSM modules.
  • Partner with stakeholders to analyze and document business requirements for ITSM processes.
  • Work with the ServiceNow development team to implement customizations and new functionalities.
  • Provide end-user training, documentation, and support for ITSM processes.
  • Troubleshoot issues, identify root causes, and implement solutions to minimize service disruptions.
  • Maintain compliance with ITIL best practices and organizational policies.

Required Qualifications:

  • 5 7 years of hands-on experience as a ServiceNow Administrator.
  • Strong expertise in ITSM modules: Incident, Problem, and Change Management.
  • Experience with ServiceNow scripting (Business Rules, Client Scripts, UI Policies).
  • Solid understanding of ITIL principles and how they are applied in a ServiceNow context.
  • Experience supporting mid to large-scale enterprise ServiceNow environments.
  • Ability to translate business needs into technical requirements.
  • Excellent communication and collaboration skills.

Preferred Qualifications:

  • ServiceNow Certified System Administrator (CSA) or equivalent certifications.
  • Experience integrating ServiceNow with other enterprise tools.
  • Exposure to CMDB, Knowledge Management, or Asset Management modules.
  • Familiarity with Agile or DevOps practices is a plus.
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