CX Solution Architect

Overview

Remote
On Site
USD 220000-240000
Full Time
Part Time
Accepts corp to corp applications
Contract - W2
Contract - Independent

Skills

Solution Architecture
CX

Job Details

  • Experience across industry verticals, especially, Technology/Hi Tech, Software, Professional Services, MFG & with the flexibility & initiative to take up other industry domains,

    13+ years of experience in direct selling IT (preferably Salesforce and/or cloud) services (consulting, application, analytics, and business process services,) preferably working in a leading IT services and products firm with prior experience of working with offshore teams.

    Design and architect end-to-end customer experience solutions leveraging CX platform capabilities (Sales, Service, CPQ, Experience Cloud, etc.)

    Lead the strategic design and implementation of CPQ solutions, with an emphasis on CPQ and integration with SAP/Oracle when applicable

    Industry Specific Go to Market, Consulting and Advisory working with Customers identifying and solving business problems,

    Multiple transformation program experience in one or more of the following industries: Technology/Hi Tech, Software, Professional Services, MFG with in-depth understanding of Industry domain and Trends,

    Excellent articulation skills and ability to pitch to CXOs on Innovation and Thought Leadership,

    Ability to manage diverse team and project stake holders (Customer management, Salesforce, ServiceNow, Oracle CX),

    Experience in working with team based in multiple time zones,

    Innovation Mindset

    Qualifications:

    Industry led CX Consulting led selling, Advisory & Transformation Experience,

    5+ years of Salesforce ecosystem experience,

    At least 1 industry domain experience (Technology/Hi Tech, Software, Professional Services, MFG)

    Ability to manage CXOs and customer stakeholders

    NICE TO HAVE:

    CX related Certification e.g. Salesforce, ServiceNow etc.

    Ability to create new business opportunities across several industry domains

    Design and architect end-to-end customer experience solutions leveraging CX platform capabilities (Sales, Service, CPQ, Experience Cloud, etc.)

    Responsible for generating demand, while leveraging our portfolio of solutions and services for our customers, aligning with business stakeholders to articulate business objectives and achievable value

    Managing all the stakeholders (customer, management, partner) for alignment

    Working in collaboration with our subject matter experts and account teams to bring the best possible CX solutions to our customers

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