Deployment Manager

Deployment Manager Job Description

Role Overview

The Rhode Island Department of Environmental Management (RIDEM) is seeking a Deployment Manager to oversee and orchestrate the deployment of critical technology solutions that support the Department's mission of protecting the environment and stewarding our state's natural resources. This role requires a strategic thinker who can bridge the gap between technical execution and project management-ensuring seamless integration of systems into RIDEM's operational environment while enhancing user and stakeholder experience.

Responsibilities

Lead deployment strategy for RIDEM's Salesforce platforms, ensuring alignment with project timelines and program objectives.

Develop and manage deployment plans, including timelines, resources, risk assessments, and testing.

Coordinate cross-functional teams (programs, UAT, business units, and external vendors) to deliver smooth and successful deployments.

Serve as the primary point of contact for stakeholders, ensuring clear communication and a positive deployment experience.

Track and manage bugs, enhancements, and system changes through requirements gathering, testing, and production release.

Collaborate with business units, leadership, and vendors to set priorities and resolve deployment challenges.

Design and execute change management strategies, including communication, stakeholder engagement, training, and post-deployment reviews.

Prepare progress reports and performance metrics for DEM stakeholders and leadership.

Oversee contract requirements, software licenses, and budget impacts related to Salesforce platforms.

Qualifications Required:

5+ years of experience in deployment or project management within a technology environment.

Proven success managing complex deployments in client-facing or government/public sector settings.

Strong understanding of the software development lifecycle (SDLC) and Agile methodologies.

Excellent problem-solving skills, with the ability to deliver solutions under tight deadlines.

Strong leadership and communication skills, with experience coordinating cross-functional teams.

Preferred:

Hands-on Salesforce experience.

Familiarity with Microsoft Project, Teams, and other project management tools.

Knowledge of ITIL frameworks and change management practices.

PMP or equivalent project management certification.

Experience supporting technology in public sector or environmental organizations.

Technical Skills and Relevant Technologies

Knowledge of deployment best practices and methodologies in software and IT solutions.

Experience with CI/CD pipelines and automation tools.

Understanding of network architecture and system integration.

Soft Skills and Cultural Fit

Excellent verbal and written communication skills.

Collaborative leadership style with the ability to engage diverse stakeholders.

Adaptability to changing environments and ability to manage multiple priorities.

Proactive problem-solving mindset, with a focus on continuous improvement.

Commitment to RIDEM's mission of environmental protection and stewardship.

Job Board Shortform

About the Role

The Rhode Island Department of Environmental Management (RIDEM) is seeking a Deployment Manager to lead the rollout of technology solutions that support our mission of protecting the environment and stewarding our state's natural resources. You'll coordinate teams, manage client-facing deployments, and ensure RIDEM's Salesforce platforms and related systems are delivered smoothly and effectively.

What You'll Do

Lead deployment planning and execution for RIDEM's Salesforce platforms.

Manage deployment plans, resources, risk assessments, and testing.

Coordinate with programs, business units, UAT, and external vendors.

Serve as the main point of contact for stakeholders during deployments.

Track bugs, enhancements, and system changes through to production release.

Report progress, metrics, and lessons learned to RIDEM leadership.

Oversee contract requirements, licenses, and budget impacts.

What We're Looking For

Required:

5+ years in deployment or project management in a technology environment.

Proven success managing complex deployments in client-facing or government/public sector settings.

Strong knowledge of SDLC and Agile.

Excellent problem-solving, leadership, and communication skills.

Preferred:

Salesforce experience.

Familiarity with Microsoft Project, Teams, and project management tools.

ITIL knowledge and/or PMP certification.

Public sector or environmental organization experience.

Why Join Us

Flexible hybrid work model.

Professional growth and training opportunities.

Be part of RIDEM's mission-driven work protecting Rhode Island's environment.

RIDEM is an equal opportunity employer.