Service Now ITSM Consultant

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent
100% Travel
Unable to Provide Sponsorship

Skills

Active Directory
API
Change Management
Change Request Management
Configuration Management Database
HTML
Documentation
ITIL
IT Service Management
JavaScript
Organizational Change Management
IT Operations
ServiceNow
RBAC
IBM iSeries
OCM

Job Details

Job Title: Service Now ITSM Consultant
Location:Jefferson City, MO
Duration: Full-time/Long Term Contract With potential extension

Project Overview:

Client seeks a resource to implement ServiceNow ITSM (Incident, Problem, Change, Request, Knowledge, and CMDB Management) and Identity Governance & Administration (IGA) solutions. This includes integrating with existing systems (e.g., Microsoft AD, M365, ServiceNow workflows, AS400 if needed), building provisioning automation, and supporting Operational Change Management (OCM), communications, and training.

Current Tools: Cherwell (retiring), ServiceNow (partially configured), ITOM, CMDB, Active Directory, M365
New Tools to Implement: ServiceNow ITSM & IGA modules
Data Sources: MOVERS (data repository), Active Directory, ITOM integrations

Resource Requirements:

Leadership Team:

ServiceNow ITSM Lead:
4+ yrs leading ServiceNow projects
2+ yrs ITIL + ITSM + CSDM v4
CMA or CTA preferred

IGA Lead:
4+ yrs managing IAM/IGA projects
2+ yrs AD, M365, IAM experience

Working Team:

ITSM Resources:
5+ yrs ServiceNow ITSM config (CMDB, workflows, integrations)
JavaScript, HTML, API, PowerShell
CSA, CAD, CIS preferred

IGA Developers:
4+ yrs building enterprise IAM/IGA
PowerShell, AD, M365, ServiceNow integrations

Shared Skills:
RBAC, JML processes
Strong communication & documentation

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