IT Desktop Support

Job tile: IT Field Technician
Duration: 3-month contract to hire
Location: Remote, but need to be in area to go onsite if needed
Columbia SC 29201. Market is North and South Carolina Greater Columbia SC, Greater Charlotte NC, and Charleston SC. Applicant must be in of these areas.
Hybrid Work from Home - Provide in-person and/or remote technical support to employees and sales agents nationally and perform on-site repairs in supported corporate offices (Coldwell Banker) branch offices as needed.

Provides hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers as well as mobile devices. Configures workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunication systems. Troubleshoots LAN, server and connectivity issues. Utilizes ticketing and hardware asset management system. Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed. Work collaboratively with team members on local and national projects by actively participating in meetings and making contributions to ensure delivery of technology products, programs, services and improvement of Agile Product development.

Required Skills and Experience
Exemplary customer service skills (verbal and written)
Proficient Windows and Mac troubleshooting and support
Mobile device computing skills
Basic network troubleshooting and support
Microsoft 365 knowledge
ServiceNow and Ivanti experience a plus
Basic hardware troubleshooting
Ability to perform Root Cause Analysis
High level of emotional intelligence
Professional presence while remaining personable
Experience working with processes and procedures in a large organization preferable
Ability to manage multiple competing priorities and prioritize effectively
Good time and task management skills
Flexible and organized
Growth mindset
Able to lift 50 lbs. unaided
Reliable vehicle