Overview
On Site
Full Time
Contract - Independent
Contract - W2
Skills
Software Development Methodology
Back Office
Dynamics
Routing
Customer Support
Social Media
Data Analysis
Customer Engagement
Customer Relationship Management (CRM)
Customer Satisfaction
Test Plans
Test Scripts
Impact Analysis
Policies and Procedures
Customer Service
Python
Machine Learning (ML)
TensorFlow
PyTorch
Natural Language Processing
NLTK
Microsoft Dynamics
Microsoft Azure
Computer Science
Data Science
Artificial Intelligence
Analytics
Retail
Real-time
Data Processing
Streaming
Apache Kafka
Apache Spark
Zendesk
Salesforce.com
Cloud Computing
Amazon Web Services
Gmail
WebKit
SANS
3D Computer Graphics
IMG
Intellectual Property
IP
Specification Gathering
Collaboration
System Integration
System Testing
Technical Support
Training
Documentation
Job Details
AI Developer Dynamics Contact Center Solutions
Location: Hybrid; Remote Off-Site and On-Site in Middletown, PA(Hybrid)
Duration: Initial term through 06/30/2026 (+ Annual Renewal in 1-Year Terms)
Note: Hybrid work environment is expected to be primarily remote off-site with one week per month on-site in Middletown, PA; varying with project needs
Position Summary:
Client is seeking an AI Developer for Dynamics Contact Center Solutions. The selected Candidate will perform the following duties;
SDLC & Quality Governance;
- Design and implement AI solutions for back-office contact centers using Dynamics Contact Center solution, including virtual assistants for voice and chat, intelligent routing, and sentiment-aware human centered customer support.
- Develop and maintain Natural Language Processing (NLP) models to analyze customer inquiries across voice, chat, email, and social media channels.
- Collaborate with customer service, IT, and data analysis teams to identify automation opportunities and improve customer engagement.
- Integrate AI capabilities with existing systems such as Microsoft Dynamics Customer Relationship Management (CRM), website and mobile app.
- Monitor and optimize AI model performance to ensure high accuracy, responsiveness, and customer satisfaction.
- Leverage machine learning to predict customer needs, personalize interactions, and reduce call volumes.
- Stay up-to-date with emerging AI technologies and retail trends to continuously enhance our contact center capabilities.
- Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the Commission. This documentation shall follow the format and/or templates as instructed by the Commission.
- Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
- Lead and participate in project team activities for system work efforts related to enterprise systems.
- Work independently to accomplish the tasks and duties assigned.
- Adhere to and follow all The Commission standards, policies, and procedures.
- Utilize various software and/or technology tools to perform job duties.
- Perform tasks and other duties as related to this position and role and assigned by the Commission.
Skills and Experience:
- 5+ Years: AI Machine Learning (ML) development, preferably in retail or customer service environments
- Strong programming skills in Python and experience with ML frameworks (e.g., TensorFlow, PyTorch)
- Proficiency in NLP tools and libraries (e.g., spaCy, Hugging Face, NLTK)
- Hands on experience in Microsoft Dynamics Contact Center solution creating voice bot and chatbot using copilot studio and other Azure AI services
- Experience with cloud platforms (Azure) and deploying AI models in production
- Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Data Science, or related field
- Experience with voice AI and speech-to-text technologies
- Knowledge of customer journey analytics and personalization engines
- Understanding of omnichannel retail strategies and customer behavior
- Experience with real-time data processing and streaming platforms (e.g., Kafka, Spark)
- Familiarity with other contact center platforms and tools (e.g., Zendesk, Salesforce Service Cloud, Amazon Connect)
Client is seeking an AI Developer for Dynamics Contact Center Solutions. The selected Candidate will perform the following duties;
SDLC & Quality Governance;
- Design and implement AI solutions for back-office contact centers using Dynamics Contact Center solution, including virtual assistants for voice and chat, intelligent routing, and sentiment-aware human centered customer support.
- Develop and maintain Natural Language Processing (NLP) models to analyze customer inquiries across voice, chat, email, and social media channels.
- Collaborate with customer service, IT, and data analysis teams to identify automation opportunities and improve customer engagement.
- Integrate AI capabilities with existing systems such as Microsoft Dynamics Customer Relationship Management (CRM), website and mobile app.
- Monitor and optimize AI model performance to ensure high accuracy, responsiveness, and customer satisfaction.
- Leverage machine learning to predict customer needs, personalize interactions, and reduce call volumes.
- Stay up-to-date with emerging AI technologies and retail trends to continuously enhance our contact center capabilities.
- Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the Commission. This documentation shall follow the format and/or templates as instructed by the Commission.
- Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
- Lead and participate in project team activities for system work efforts related to enterprise systems.
- Work independently to accomplish the tasks and duties assigned.
- Adhere to and follow all The Commission standards, policies, and procedures.
- Utilize various software and/or technology tools to perform job duties.
- Perform tasks and other duties as related to this position and role and assigned by the Commission.
Skills and Experience:
- 5+ Years: AI Machine Learning (ML) development, preferably in retail or customer service environments
- Strong programming skills in Python and experience with ML frameworks (e.g., TensorFlow, PyTorch)
- Proficiency in NLP tools and libraries (e.g., spaCy, Hugging Face, NLTK)
- Hands on experience in Microsoft Dynamics Contact Center solution creating voice bot and chatbot using copilot studio and other Azure AI services
- Experience with cloud platforms (Azure) and deploying AI models in production
- Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Data Science, or related field
- Experience with voice AI and speech-to-text technologies
- Knowledge of customer journey analytics and personalization engines
- Understanding of omnichannel retail strategies and customer behavior
- Experience with real-time data processing and streaming platforms (e.g., Kafka, Spark)
- Familiarity with other contact center platforms and tools (e.g., Zendesk, Salesforce Service Cloud, Amazon Connect)
("Believe you can and you're halfway there.")
Theodore Roosevelt
Sayantan Das | Senior Tech Recruiter
E:
P: +1 |
Job description :
Location Marysville, OHIO
Key Responsibilities:
Develop and modify Yaskawa robot programs based on project specs.
Diagnose and troubleshoot robotic issues.
Collaborate with engineering and production for system integration.
Perform system testing and validation.
Provide technical support and training to team members.
Maintain documentation for robotic systems and programming changes.Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.