Business Process Analyst 2

Overview

On Site
$40 - $40
Contract - W2

Skills

Agile
Atlassian
Business Process
Cloud Computing
Communication
Confluence
Dashboard
Identity Management
Issue Resolution
JIRA
Layout
Management
Organizational Skills
Quality Management
Scrum
Service Desk
Service Management
System Administration
System Documentation
Testing
UI
Visualization
Workflow
Writing
Interfaces

Job Details

Remote role.

The Jira System Admin works within the Digital Quality Systems Engineering team to support and manage the Digital Jira Cloud, Confluence Cloud, and Jira Service Management platforms within the Digital business unit. This role will support configuration updates, user management, system maintenance, system documentation and testing activities, general user queries, and other responsibilities as needed to support a 1000+ user base within the Atlassian suite

 

Key Responsibilities:

Provide Jira administration support to help with managing projects, service desk, and dashboards

Responsible for creating and organizing new projects, configuring the layout, design, and Workflow of the Jira projects

Responsible for performing user and group administration on Jira

Responsible for writing complex JQL queries to create filters, reports, and dashboards for the stakeholders

Test new features, plug-ins, and upgrades to ensure they are compatible

Monitor the health and performance of the Jira systems/application and respond to incidents/alerts as they arise and update stakeholders on issue resolution

Support ongoing improvement efforts through tool development, configuration, and administration

Enhance information visualization through development of dashboards and user interfaces

Coordinate with the Digital teams to understand their information needs and identify ways to visualize and present information in a user-friendly manner

Skill/Job Requirements:

Minimum Bachelor's degree in Computer Science, Information Systems, or specialized training/certification (Or equivalent work experience)

Minimum 5+ years relevant experience

Strong systems administration knowledge in the Atlassian Cloud suite, including Jira, Confluence, and Jira Service Management.

Experience with Scriptrunner required

Experience with Xray preferred

Solutions-oriented mindset with strong UI/process thinking skills

Experience with Agile Scrum is a plus

Proven competency in dashboard design and information visualization techniques

Ability to explain technical concepts to non-technical team members and vice-versa

Excellent verbal and written communication skills

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.