Warranty Digital Systems Administrator

POSITION SUMMARY:

The Warranty Digital Systems Administrator requires good communication skills and the ability to trouble shoot digital systems. They respond to all incoming dealer communications concerning service, repair, and warranty administration of digital systems for Tracker Marine Group products.

ESSENTIAL FUNCTIONS:

• Assists manufacturing team and suppliers on technical support and direction including trouble shooting, testing and system verification.
• Performs design verification tests on finished product designs to assure manufacturing is supplied with quality components.
• Ensures timely and adequate completion of all applicable phases of projects assigned.
• Communicates and collaborates with other departments as required.
• Responds to all incoming communications requesting warranty and technical support from White River Marine Group (WRMG dealers and Tracker Marine Boat Centers (TMBC) retail stores
• Assists WRMG Customer Relations, Warranty and Advocacy personnel as required
• ALL OTHER DUTIES AS ASSIGNED.

EXPERIENCE/QUALIFICATIONS:

• 2 Year Associate Degree or BSEE preferred, not required.
• 3 - 5 years related work experience in electrical systems preferred.

KNOWLEDGE, SKILLS, AND ABILITY:

• Proficiency with Microsoft Office programs. (i.e. Outlook, Word, Excel) and 3D modeling software; CAN network programming is a plus.
• Strong understanding of DC Electrical systems (12V to 48V), 120V AC, Gensets, and other AC Electrical systems components.
• Ability to diagnosis electrical and mechanical component issues and effectively communicate solutions
• Strong technical background (able to read parts manuals, and read and develop electrical schematics)
• Excellent verbal and written communication and interpersonal skills with a customer service focus
• Good organization skills and ability to effectively manage multiple tasks
• Ability to analyze, recommend and take action

TRAVEL REQUIREMENTS:

• Up to 25%

PHYSICAL REQUIREMENTS:

• Regular computer work, and sitting
• Occasional walking, standing, and lifting

INDEPENDENT JUDGEMENT:

• Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at
White River Marine Group