Dynatrace monitoring

Job Title: Dynatrace monitoring
Location: 100%Remote
Mode : Contract (6+ Months)

Job Description:

• Responsible for application and infrastructure observability within the Client ecosystem. Work closely with infrastructure and application teams to create observability dashboards within Dynatrace and Splunk, providing end-to-end insight into the status and health of the platforms. Provide consultation on APM tool capabilities & advise teams on the best use of the products. Skills
• Basic understanding of Dynatrace components (Digital Experience, OneAgent, Extensions, Business Analytics, Davis AI)
• Basic understanding of Dynatrace concepts such as SLOs, tagging, anomaly detection, and management zones
• Hands-on experience creating Dynatrace dashboards
• Dyntrace Saas experience a plus
• Splunk & Cribl experience a plus Position Responsibilities:
• Provide knowledge of onboarding new data sources into APM tool (Dynatrace), analysing the data for parsing, then building dashboards to fulfil stakeholder requirements.
• Experience with gathering and organizing large amounts of data to use for instrumentation into an Enterprise monitoring solution Dynatrace or Splunk.
• Drive the comprehensive dashboard implementation and administration of the Health and Status indicators within Dynatrace, and Splunk.
• Develop SLOs, SLIs, KPIs in Splunk and Dynatrace, as well as alerts with custom thresholds, escalation and notifications based on defined requirements
• Ability to design, build and integrate improvements for the Health and Status solutions to maximize effective alerting within the Splunk and Dynatrace platform, including alarms, dashboards, and reporting.
  Perform gap analysis for immediate relief on false-positive and non-actionable alerting and provide recommended improvements
• Provide on-going support, training and assistance to multiple personnel supporting mission and training operations.
• Assist in new software/hardware integrations with Dynatrace, and Splunk or other products as needed

To provide support for on call escalations and doing root cause analysis of given issueTo independently resolve tickets within agreed SLA of ticket volume and timeTo adhere to quality standards, regulatory requirements and company policiesWork on value adding activities such Knowledge base update & management, Training s, coaching analystsTo ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases